Service Operations Manager

Equation Recruitment; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in the automotive sector is seeking a Service Operations Manager to oversee a thriving service department. This full-time role in Romford involves leading a team to deliver exceptional customer service and drive profitability. The ideal candidate will have proven experience in the motor trade and strong leadership skills. The package includes a competitive salary and industry-leading benefits, promoting a culture of equity and inclusion.

Benefits

33 days holiday (incl. bank holidays)

Enhanced family leave pay

Discounted vehicle schemes

High street & gym discounts

Career progression support

Social events & recognition awards

One paid day each year for volunteering

Qualifications

• Proven experience as a Service Manager within the motor trade.
• Strong technical knowledge of automotive services.

Responsibilities

• Leading and inspiring the service team to meet and exceed KPIs.
• Managing operational performance across all aftersales activities.

Skills

Leadership

Customer Service

Strategic Thinking

Education

Relevant technical or business qualifications

Tools

Dealership Management Systems

Job description

Drive success. Lead a winning team. Become our next Service Operations Manager.

Are you a dynamic leader with a passion for exceptional service? Do you have what it takes to steer a high-performing team to new heights?

Equation Recruitment is recruiting on behalf of an employer for a talented Service Operations Manager to take the lead in a thriving automotive service department. This full-time, permanent opportunity is based in Romford, Essex, working 5 days per week on a rota, including weekends.

You'll be responsible for the full aftersales operation - overseeing a dedicated team of service advisors, technicians, and support staff. Your mission? To deliver an outstanding customer experience while driving profitability across parts, labour, MOTs, tyres, and more.

What you'll be doing:

• Leading and inspiring the service team to meet and exceed KPIs
• Delivering best-in-class customer service, first time, every time
• Managing operational performance across all aftersales activities
• Collaborating with management to drive continuous improvement
• Ensuring service quality, compliance, and a culture of excellence

What we're looking for:

• Proven experience as a Service Manager within the motor trade
• Strong technical knowledge of automotive services
• Confident leadership skills in a fast-paced environment
• A strategic thinker with a customer-centric approach

It's a bonus if you also have:

• Relevant technical or business qualifications
• Experience using dealership management systems
• A track record of growing teams and service performance

The package:
£35,000 - £50,000 basic salary (depending on experience)
Industry-leading benefits including:

• 33 days holiday (incl. bank holidays)
• Enhanced family leave pay
• Discounted vehicle schemes
• High street & gym discounts
• Career progression support
• Social events & recognition awards
• One paid day each year for volunteering

A workplace where everyone belongs
This employer proudly champions equity, diversity, and inclusion. You'll be joining a culture that supports your growth and values your unique contribution.

Ready to lead from the front? Apply now and take your career up a gear.

We try our best to inform everyone on the status of their application. However, should you not hear back from us within 5 working days, you have unfortunately not been successful in your application for this position.

No language contained within this advertisement is intended to unlawfully discriminate on the grounds of protected characteristics, under The Equality Act 2010.

For live job updates direct to your newsfeed 'follow' our Facebook page at Equation Recruitment. Alternatively, visit www.equationrecruitment.com Equation Recruitment are an equal opportunities employer that operates as an employment agency for permanent recruitment and as an employment business for temporary recruitment. Replying to this advert means that you provide us with authorisation to add you to our database for us to match and contact you for suitable vacancies.