Service Operations Lead – Renewals & Logistics

InfoSec People Ltd; Basingstoke; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Structured career development and prog

Exposure to leading cyber security and

Collaborative and supportive team

Ownership of responsibilities over时间

Competitive salary and benefits

Job summary

InfoSec People Ltd. is seeking a Service Coordinator to join the Service Operations team. You will coordinate renewals, manage supplier relationships, and oversee logistics activities in a fast-paced cyber security environment.

You’ll work with customers, distributors and internal teams to drive service continuity, maintain accurate records and ensure commitments are delivered on time. Strong organisation and communication skills are essential.

Qualifications

• Experience in service operations, renewals or operational coordination within a technology-focused environment.
• Strong organisational skills with high attention to detail and ability to manage multiple priorities.

Responsibilities

• Manage maintenance, support contract and service renewals.
• Obtain pricing, quotations and approvals for renewal opportunities.
• Liaise with vendors, suppliers and distributors regarding commercial and operational requirements.
• Coordinate customer deliveries, collections and shipment tracking.
• Manage RMA and warranty replacement processes.
• Maintain accurate service agreement, entitlement and asset records.
• Support import, export and compliance-related activities.
• Work closely with Sales, Finance, Technical and Operations teams.
• Ensure operational processes are followed and customer commitments are achieved.
• Identify opportunities to improve operational efficiency and service delivery.

Skills

Organisational skills

Communication

Stakeholder management

Attention to detail

Tools

Microsoft 365

Job description

InfoSec People Ltd. is seeking a Service Coordinator to join the Service Operations team. You will coordinate renewals, manage supplier relationships, and oversee logistics activities in a fast-paced cyber security environment.

You’ll work with customers, distributors and internal teams to drive service continuity, maintain accurate records and ensure commitments are delivered on time. Strong organisation and communication skills are essential.