Service Operations Data Analyst (Hybrid)

Markel; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Company pension

Private medical/dental cover

Job summary

Markel is seeking a Business Systems Analyst to support IT Operations with data analytics, performance insights and improvement initiatives. This 12-month FTC role focuses on data-driven analytics, ITSM process performance, and driving quality and efficiency across the team.

The role involves creating reports, coordinating global service improvement plans, and delivering monthly scorecards while working closely with stakeholders and deskside operations.

Qualifications

• Experience with ITSM tooling and data dashboards (ServiceNow/Performance Analytics).
• Strong data analysis across a broad range of operational tasks.
• Practical IT Operations experience.
• Experience using Jira and backlog management.
• Detail oriented, analytical and data driven with good communication.

Responsibilities

• Create ad-hoc reports to support IT operations (ServiceNow/Power BI).
• Drive small improvements projects and write user stories.
• Coordinate Europe and APAC service improvement plans and report progress.
• Create monthly scorecard and coordinate across the function for insights.
• Coordinate deskside to process hardware orders and track inventory.
• Track IT Controls compliance and coordinate monthly reviews.
• Monitor incident and service request quality; identify recurring issues and drive improvements.

Skills

Data analysis

IT Operations

Jira

Backlog management

Excel

PowerPoint

Communication

Process improvement

ITSM tooling

ServiceNow

Performance Analytics

Tools

ServiceNow

Performance Analytics

Jira

Job description

Markel is seeking a Business Systems Analyst to support IT Operations with data analytics, performance insights and improvement initiatives. This 12-month FTC role focuses on data-driven analytics, ITSM process performance, and driving quality and efficiency across the team.

The role involves creating reports, coordinating global service improvement plans, and delivering monthly scorecards while working closely with stakeholders and deskside operations.