Claims Analytics & Insights Specialist

Markel; Croydon; Hybrid; GBP 65,000 - 80,000; Full time

Benefits offered by this job

Annual bonus

Hybrid working

25 days holiday

Private medical insurance

Pension scheme

Life assurance

Travel insurance

Season ticket loan

Job summary

Markel in Croydon is seeking a Claims Business Analyst to join our Customer Solutions Operations team. This role is more than a reporting job; it shapes how we use data, governance and operational insight across Claims and Legal Services.

You'll work with operational leaders and stakeholders to deliver analysis, assurance and recommendations that improve decision-making and customer outcomes. The role offers hybrid working and an excellent benefits package.

Qualifications

• Experience within Business Analysis, Operational Controls, Audit, Quality Assurance or similar analytical roles.
• Strong analytical and problem-solving capability.
• Advanced Microsoft Excel skills including Pivot Tables, VLOOKUP/XLOOKUP, complex formulas, data manipulation and reporting.
• Experience producing management information and KPI reporting.
• Ability to interpret data and communicate insights clearly.
• Strong stakeholder management and presentation skills.
• Excellent attention to detail.
• Ability to work independently and take ownership of deliverables.

Responsibilities

• Analyse large volumes of operational and claims data.
• Produce insightful management information and KPI reporting.
• Identify trends, risks, root causes and opportunities for improvement.
• Translate complex datasets into clear, actionable business recommendations.
• Support the evolution of reporting frameworks and analytical capabilities.
• Conduct operational audits and quality reviews across Claims and Legal Services.
• Evaluate performance based on agreed standards and controls.
• Produce governance reports and assurance packs.
• Monitor corrective actions and improvement initiatives.
• Present findings and recommendations to partners.
• Manage and coordinate the peer review programme.
• Monitor review completion, quality standards and outcomes.
• Analyse findings and identify performance trends.
• Act as the go-to point of contact for peer review processes and queries.
• Challenge existing ways of working.
• Recommend efficiencies and process enhancements.
• Support operational improvement initiatives.
• Contribute to future reporting, automation and Power BI development opportunities.
• Help build a more collaborative and innovative analytics function.

Skills

Business Analysis

Operational Controls

Audit

Quality Assurance

Analytical thinking

Tools

Excel

Power BI

VBA

Job description

Markel in Croydon is seeking a Claims Business Analyst to join our Customer Solutions Operations team. This role is more than a reporting job; it shapes how we use data, governance and operational insight across Claims and Legal Services.

You'll work with operational leaders and stakeholders to deliver analysis, assurance and recommendations that improve decision-making and customer outcomes. The role offers hybrid working and an excellent benefits package.