IT Operations Analytics Analyst – Data-Driven Improvements

markelcorp; Greater London; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Annual bonus

Benefits package

Job summary

Markel Group in the United Kingdom seeks a Business Systems Analyst to support IT Operations with data analytics, performance insights, and process improvements. This 12-month FTC focuses on ITSM data quality and driving enhancements for efficiency.

You will create ad-hoc reports (ServiceNow/Power BI), coordinate improvement plans across Europe and APAC, and drive delivery of user stories while maintaining strong stakeholder communication.

Qualifications

• Experience with ITSM tooling and data dashboards.
• Strong data analysis across IT operations.
• Proven IT operations background.
• Proficient with Jira and backlog management.
• Detail oriented and data driven.
• Knowledge of IT asset management processes.
• Strong MS Excel and MS PowerPoint skills.
• Excellent written and verbal communication.
• Experience driving improvements and customer focus.
• Background in IT service management.

Responsibilities

• Create ad-hoc reports to support IT operations.
• Drive small improvements projects and write user stories.
• Coordinate Europe and APAC service improvement plans.
• Create monthly scorecard and coordinate performance insights.
• Coordinate hardware orders and track inventory with deskside.
• Track IT Controls compliance and coordinate monthly reviews.
• Monitor incident and service request quality; propose improvements.

Skills

Data analysis

IT operations

Backlog management

MS Excel

MS PowerPoint

Stakeholder communication

IT Asset Management

ITSM tooling

Continuous improvement

IT service management

Tools

ServiceNow

Performance Analytics

Jira

Job description

Markel Group in the United Kingdom seeks a Business Systems Analyst to support IT Operations with data analytics, performance insights, and process improvements. This 12-month FTC focuses on ITSM data quality and driving enhancements for efficiency.

You will create ad-hoc reports (ServiceNow/Power BI), coordinate improvement plans across Europe and APAC, and drive delivery of user stories while maintaining strong stakeholder communication.