Business Systems Analyst (FTC)

Markel International; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Annual bonus

Good benefits package

Holiday entitlement 25 days + bank hol

Pension scheme

Private medical and dental cover

Life assurance

Travel insurance

Income protection

Season ticket loan

Job summary

Markel International is seeking a Business Systems Analyst to support IT Operations with data analytics, reporting, and continuous improvement. The role focuses on ITSM data, performance insights, and driving efficiency across Europe and APAC teams.

The ideal candidate will have strong analytics skills, experience with ServiceNow or Power BI, and be adept at coordinating stakeholder communications while delivering practical improvements in a global insurer’s IT operations.

Qualifications

• Experience with ITSM tooling and data dashboards (ServiceNow/Power BI preferred).
• Extensive data analysis skills for a broad range of operational tasks.
• Practical experience in an IT Operations environment.
• Experience using Jira and backlog management.
• Detail-oriented, analytical and data-driven.
• Knowledge of IT Asset Management processes.
• Strong MS Office, especially Excel and PowerPoint.
• Excellent verbal and written communication with technical and non-technical stakeholders.
• Experience in delivering improvements with a continual improvement mindset and customer focus.
• Previous IT background, ideally in Service Operations or ITSM.

Responsibilities

• Create ad-hoc reports to support IT operations (experience of either using performance analytics in ServiceNow or Power BI).
• Drive small improvements projects, assist in creating the user stories and drive delivery.
• Coordinate Europe and APAC service improvement plans, and keeping stakeholders informed of progress
• Create the monthly scorecard, and co-ordinate across the function for performance insights.
• Coordinate with deskside to process hardware orders and track inventory.
• Track our compliance on IT Controls and co-ordinate monthly calls to review.
• Monitor the quality of incident and service request handling. Identify patterns of recurring issues, propose improvements, and collaborate with the team to implement best practices for timely and accurate issue resolution.

Skills

ITSM tooling

Data analytics

Jira backlog

MS Excel

MS PowerPoint

Stakeholder communication

IT operations

ServiceNow

Power BI

IT Asset Management

Attention to detail

Tools

ServiceNow

Jira

Power BI

Job description

Looking for a role that will have a meaningful impact on the strategic underwriting decisions our business makes?

The Business Systems Analyst is responsible for supporting IT Operations by performing a range of operational and analytical activities as well as driving improvements across the team that all contribute to the team’s efficiency and effectiveness.

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.

Join us and play your part in something special!

The opportunity:

For a data driven candidate this 12-month FTC role will be responsible for providing support across all of IT Service Operations for both data insight, performance quality, and improvements. Your main focus will be on data analytics, ensuring ITSM processes are performing and playing a key role in driving improvements to drive quality and efficiency.

What you’ll be doing:

• Ability to create ad-hoc reports to support IT operations (experience of either using performance analytics in ServiceNow or Power BI).
• Driving small improvements projects, assist in creating the user stories and drive delivery.
• Co-ordinating Europe and APAC service improvement plans, and keeping stakeholders informed of progress
• Create the monthly scorecard, and co-ordinate across the function for performance insights.
• Co-ordinate the with deskside to process hardware orders and track inventory.
• Track our compliance on IT Controls and co-ordinate monthly calls to review.
• Monitor the quality of incident and service request handling. Identify patterns of recurring issues, propose improvements, and collaborate with the team to implement best practices for timely and accurate issue resolution.

Our must-haves:

• Experience of ITSM Tooling and Data Dashboard Tooling (Preferred ServiceNow / Performance Analytics)
• Extensive data analysis skills, for a broad range of operational task.
• Practical experience in an IT Operations environment
• Use of Jira and backlog management
• Detail Orientated, Analytical and Data Driven.
• General Knowledge of IT Asset Management processes
• Good experience of Microsoft office tools. Strong ability with MS Excel and MS PowerPoint.
• Excellent verbal and written communication skills, with the ability to interact effectively with both technical and non-technical stakeholders.
• Experience in driving delivery of improvements and continual improvement mindset and high levels of customer focus.
• Previous IT Background, ideally in Service Operations or IT Service Management experience.

Who we are:

Markel Group (NYSE – MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world.

We’re all about people | We win together | We strive for better | We enjoy the everyday | We think further

What’s in it for you?

• A great starting salary plus annual bonus & strong benefits package…
• 25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave
• Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer
• There are countless opportunities to learn new skills and develop in your career and we can provide the support needed to do just that!

Are you ready to play your part?

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful.

#PlayYourPartUK