Business Systems Analyst (FTC)

Markel; Greater London; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Company pension

Private medical/dental cover

Job summary

Markel is seeking a Business Systems Analyst to support IT Operations with data analytics, performance insights and improvement initiatives. This 12-month FTC role focuses on data-driven analytics, ITSM process performance, and driving quality and efficiency across the team.

The role involves creating reports, coordinating global service improvement plans, and delivering monthly scorecards while working closely with stakeholders and deskside operations.

Qualifications

• Experience with ITSM tooling and data dashboards (ServiceNow/Performance Analytics).
• Strong data analysis across a broad range of operational tasks.
• Practical IT Operations experience.
• Experience using Jira and backlog management.
• Detail oriented, analytical and data driven with good communication.

Responsibilities

• Create ad-hoc reports to support IT operations (ServiceNow/Power BI).
• Drive small improvements projects and write user stories.
• Coordinate Europe and APAC service improvement plans and report progress.
• Create monthly scorecard and coordinate across the function for insights.
• Coordinate deskside to process hardware orders and track inventory.
• Track IT Controls compliance and coordinate monthly reviews.
• Monitor incident and service request quality; identify recurring issues and drive improvements.

Skills

Data analysis

IT Operations

Jira

Backlog management

Excel

PowerPoint

Communication

Process improvement

ITSM tooling

ServiceNow

Performance Analytics

Tools

ServiceNow

Performance Analytics

Jira

Job description

Looking for a role that will have a meaningful impact on the strategic underwriting decisions our business makes?

The Business Systems Analyst is responsible for supporting IT Operations by performing a range of operational and analytical activities as well as driving improvements across the team that all contribute to the team’s efficiency and effectiveness.

The opportunity:

For a data driven candidate this 12-month FTC role will be responsible for providing support across all of IT Service Operations for both data insight, performance quality, and improvements. Your main focus will be on data analytics, ensuring ITSM processes are performing and playing a key role in driving improvements to drive quality and efficiency.

What you’ll be doing:

• Ability to create ad-hoc reports to support IT operations (experience of either using performance analytics in ServiceNow or Power BI).
• Driving small improvements projects, assist in creating the user stories and drive delivery.
• Co-ordinating Europe and APAC service improvement plans, and keeping stakeholders informed of progress.
• Create the monthly scorecard, and co-ordinate across the function for performance insights.
• Co-ordinate the with deskside to process hardware orders and track inventory.
• Track our compliance on IT Controls and co-ordinate monthly calls to review.
• Monitor the quality of incident and service request handling. Identify patterns of recurring issues, propose improvements, and collaborate with the team to implement best practices for timely and accurate issue resolution.

Our must-haves:

• Experience of ITSM Tooling and Data Dashboard Tooling (Preferred ServiceNow / Performance Analytics)
• Extensive data analysis skills, for a broad range of operational task.
• Practical experience in an IT Operations environment
• Use of Jira and backlog management
• Detail Orientated, Analytical and Data Driven.
• General Knowledge of IT Asset Management processes
• Good experience of Microsoft office tools. Strong ability with MS Excel and MS PowerPoint.
• Excellent verbal and written communication skills, with the ability to interact effectively with both technical and non-technical stakeholders.
• Experience in driving delivery of improvements and continual improvement mindset and high levels of customer focus.
• Previous IT Background, ideally in Service Operations or IT Service Management experience.

Who we are:

Markel Group (NYSE – MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world.

We're all about people | We win together | We strive for better | We enjoy the everyday | We think further

What's in it for you:

• A great starting salary plus annual bonus & strong benefits package…
• 25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave
• Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer
• There are countless opportunities to learn new skills and develop in your career and we can provide the support needed to do just that!

Are you ready to play your part?

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at [e-mail] or call us at 0161 507 5827 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.

#LI-Hybrid #PlayYourPartUK