Service Operations Coordinator

DS Refrigeration Ltd; Loughgall; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

On-the-job training

Career progression opportunities

Friendly team environment

Supportive team culture

Job summary

DS Refrigeration is seeking a Service Administrator in Loughgall, Northern Ireland to coordinate service calls, maintain records and support the service team. The role suits an organised, reliable person who enjoys working with customers and engineers.

Experience in refrigeration not essential; transferable admin or customer service skills accepted. This is a full-time permanent position with on-the-job training and opportunities for development.

Qualifications

• Good organisational skills and the ability to manage multiple tasks.
• Strong written and verbal communication skills.
• A professional, friendly and customer-focused approach.
• Good attention to detail and accuracy when handling information.
• Confidence using computers, email and everyday office software.
• The ability to work independently while also supporting a wider team.
• A positive attitude, willingness to learn and a proactive approach to work.

Responsibilities

• Assist with scheduling and coordinating service calls, preventative maintenance visits and repairs.
• Liaise with service engineers, customers and suppliers to arrange appointments and communicate updates.
• Answer telephone calls and respond to customer enquiries in a professional and helpful manner.
• Create, update and maintain service jobs, customer records and electronic documentation.
• Assist with preparing quotations, processing service paperwork and issuing invoices.
• Help coordinate parts orders and monitor outstanding deliveries.
• Track job progress and follow up on outstanding work where required.
• Support the administration of service contracts and preventative maintenance schedules.
• Ensure service records and documentation are accurate and kept up to date.
• Provide general administrative support to the service team and wider business.

Skills

Organisational skills

Written & verbal communication

Customer-focused

Attention to detail

Computer literacy

Independent working

Willingness to learn

Job description

DS Refrigeration is seeking a Service Administrator in Loughgall, Northern Ireland to coordinate service calls, maintain records and support the service team. The role suits an organised, reliable person who enjoys working with customers and engineers.

Experience in refrigeration not essential; transferable admin or customer service skills accepted. This is a full-time permanent position with on-the-job training and opportunities for development.