Service Operations Coordinator

Finning; Lisburn; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

25 days holiday

Life insurance

Pension up to 7%

Benefits package

Professional growth

Job summary

Finning (UK) Ltd is seeking a Service Operations Coordinator to ensure smooth service operations, supporting engineers, managing work orders, and upholding exceptional customer service. You will interact with customers to obtain purchase orders and keep stakeholders informed throughout the service process, while coordinating with engineers and controllers to maintain timely, accurate documentation.

The role emphasizes proactive ownership, strong communication, and a commitment to Finning values

Qualifications

• Thrives in a fast-paced, customer-focused environment.
• Excellent organisational and communication skills, both written and verbal.
• Proactive mindset with ownership and pride in quality work.
• Experience with business systems such as Salesforce, SAP, or similar platforms.
• Collaborative approach and willingness to support continuous improvement initiatives.
• Committed to outstanding customer service and upholding Finning values.

Responsibilities

• Manage full lifecycle of work orders from creation to closure.
• Liaise with customers to obtain purchase orders, issue proformas, and keep them informed.
• Support engineers and service controllers with documentation, planning and process adherence.
• Assist with timesheet entry and ensure data accuracy in systems.
• Resolve customer disputes quickly and professionally to maintain satisfaction.

Skills

Organisational skills

Customer service

Communication skills

Ownership mindset

Collaboration

Continuous improvement

Finning values

Tools

Salesforce

SAP

Job description

Position Overview

Are you a detail-oriented organiser with a passion for delivering exceptional customer service? Join Finning, the world’s largest Caterpillar dealer, as a Service Operations Coordinator and play a vital role in ensuring our service operations run smoothly and efficiently. This is your opportunity to be at the heart of a dynamic team, supporting engineers, managing work orders, and making a real impact on customer satisfaction.

Company

Finning (UK) Ltd

Number of Openings

1

Worker Type

Permanent

Responsibilities

• Managing the full lifecycle of work orders, from creation to closure, ensuring accuracy and timeliness.
• Liaising with customers to obtain purchase orders, issue proformas, and keep them informed throughout the service process.
• Supporting engineers and service controllers with documentation, planning, and process adherence.
• Assisting with timesheet entry and ensuring data is accurately recorded in our systems.
• Resolving customer disputes quickly and professionally to maintain high satisfaction levels.

Knowledge Skills and Experience

• We are looking for someone who thrives in a fast-paced, customer-focused environment.
• Excellent organisational and communication skills, both written and verbal.
• A proactive mindset with a strong sense of ownership and pride in delivering quality work.
• Experience working with business systems such as Salesforce, SAP, or similar platforms.
• A collaborative approach and the ability to support continuous improvement initiatives.
• A commitment to delivering outstanding customer service and living the Finning values.

What we offer

In addition to a competitive salary, bonus, 25 days holiday, life insurance, and up to 7% pension, you will benefit from:

• A comprehensive benefits package
• A supportive and collaborative work environment
• Opportunities for professional growth and development

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.