Service Operations Coordinator

Finning International; Corby; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Bonus

25 days holiday

Life insurance

Pension up to 7%

Job summary

Finning (UK) Ltd is seeking a Service Operations Coordinator to support engineers, manage work orders from creation to closure, and ensure timely, accurate service delivery.

You will liaise with customers for purchase orders and keep them informed; support documentation, planning, timesheet entry, and process adherence.

This role offers a dynamic, collaborative environment with opportunities for professional growth at a leading Caterpillar dealer.

Qualifications

• Excellent organisational and communication skills, both written and verbal.
• Proactive mindset with ownership and pride in delivering quality work.
• Experience with business systems such as Salesforce, SAP, or similar platforms.
• Collaborative approach and ability to support continuous improvement initiatives.
• Commitment to outstanding customer service and Finning values.

Responsibilities

• Manage full lifecycle of work orders from creation to closure, ensuring accuracy and timeliness.
• Liaise with customers to obtain purchase orders, issue proformas, and keep them informed throughout the service process.
• Support engineers and service controllers with documentation, planning, and process adherence.
• Assist with timesheet entry and ensure data is accurately recorded in systems.
• Resolve customer disputes quickly and professionally to maintain high satisfaction levels.

Skills

Organisational skills

Communication

Salesforce

SAP

Team collaboration

Customer service

Tools

Salesforce

SAP

Job description

Company: Finning (UK) Ltd

Worker Type: Permanent

Position Overview

Are you a detail-oriented organiser with a passion for delivering exceptional customer service? Join Finning, the world’s largest Caterpillar dealer, as a Service Operations Coordinator and play a vital role in ensuring our service operations run smoothly and efficiently. This is your opportunity to be at the heart of a dynamic team, supporting engineers, managing work orders, and making a real impact on customer satisfaction.

Responsibilities

As a Service Operations Coordinator, you will be the engine behind our service delivery.

Your key responsibilities will include:

• Managing the full lifecycle of work orders, from creation to closure, ensuring accuracy and timeliness.
• Liaising with customers to obtain purchase orders, issue proformas, and keep them informed throughout the service process.
• Supporting engineers and service controllers with documentation, planning, and process adherence.
• Assisting with timesheet entry and ensuring data is accurately recorded in our systems.
• Resolving customer disputes quickly and professionally to maintain high satisfaction levels.

Knowledge Skills and Experience

We are looking for someone who thrives in a fast-paced, customer-focused environment.

• Excellent organisational and communication skills, both written and verbal.
• A proactive mindset with a strong sense of ownership and pride in delivering quality work.
• Experience working with business systems such as Salesforce, SAP, or similar platforms.
• A collaborative approach and the ability to support continuous improvement initiatives.
• A commitment to delivering outstanding customer service and living the Finning values.

What we offer

In addition to a competitive salary, bonus, 25 days holiday, life insurance, and up to 7% pension, you will benefit from:

• A comprehensive benefits package
• A supportive and collaborative work environment
• Opportunities for professional growth and development

At Finning, we prioritize creating a diverse and inclusive environment.

We’re proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential.

As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities.

We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities.

Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.

About Us

Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada.

OUR DIVISIONS

Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT.

Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut.

Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia.

Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland.

Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America.

OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.