Service Operations Administrator - Support Line

Children First; City of Edinburgh; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

40 days annual leave

Contributory pension

Hybrid working

Wellbeing support

Blue Light Card discounts

Learning and career development

National service opportunity

Job summary

Children First is expanding its national Support Line and seeking a Service Administrator to coordinate administrative and operational tasks across telephone, webchat and digital channels. You’ll ensure accurate records, efficient service access and strong information flow to support performance reporting.

The role requires strong organisational and communication skills, the ability to manage competing priorities and a proactive, flexible approach.

Qualifications

• Experience in an administrative or operational support role.
• Able to organise and prioritise a varied workload.
• Proficient in IT systems and data accuracy.

Responsibilities

• Provide administrative and operational support to ensure effective service delivery.
• Maintain accurate records and data within organisational systems (including Dynamics).
• Support financial processes including invoices, purchasing and petty cash.
• Act as a key point of contact for enquiries, supporting service access and communication.

Skills

Organisational skills

Coordination

Prioritisation

Communication

Data accuracy

Values alignment

Tools

Dynamics

Advice Pro

Call Handling System

Job description

Children First is expanding its national Support Line and seeking a Service Administrator to coordinate administrative and operational tasks across telephone, webchat and digital channels. You’ll ensure accurate records, efficient service access and strong information flow to support performance reporting.

The role requires strong organisational and communication skills, the ability to manage competing priorities and a proactive, flexible approach.