Support Line Operations Administrator (Hybrid)

Children First; City of Edinburgh; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

40 days annual leave including public

Contributory pension scheme

Flexible and hybrid working

Wellbeing support and health benefits

Blue Light Card discounts

Learning and career development

Job summary

Children First is expanding its Support Line in Edinburgh to deliver practical, financial and emotional support to families across Scotland. The Support Line Administrator will coordinate administration, data, and service access to ensure high-quality delivery and reporting.

This permanent, full-time role supports a growing multidisciplinary team in a dynamic, values-led environment. The post requires strong organisation, proactive problem-solving, and the ability to work across telephone,

Qualifications

• Experience in administrative roles and service delivery.
• Ability to use multiple systems accurately and securely.
• Proven communication skills with internal and external stakeholders.

Responsibilities

• Provide administrative and operational support to ensure effective service delivery.
• Maintain accurate records and data within organisational systems (including Dynamics).
• Support financial processes including invoicing, purchasing and petty cash.
• Act as a key point of contact for enquiries and service access.
• Coordinate meetings, diaries and resources to support teams.
• Ensure compliance with organisational policies and procedures.
• Assist with performance reporting and service scheduling.
• Contribute to a positive, collaborative team environment.

Skills

Organisational skills

Coordination

Priorities management

Data handling

Communication

Flexibility

Tools

Dynamics

Advice Pro

Call Handling System

Job description

Children First is expanding its Support Line in Edinburgh to deliver practical, financial and emotional support to families across Scotland. The Support Line Administrator will coordinate administration, data, and service access to ensure high-quality delivery and reporting.

This permanent, full-time role supports a growing multidisciplinary team in a dynamic, values-led environment. The post requires strong organisation, proactive problem-solving, and the ability to work across telephone,