Service Now Developer

Cognizant; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

Cognizant in the United Kingdom seeks a hands-on ServiceNow Developer to build, integrate and support telecom solutions across ITSM, TSOM, TSM, CSM and CMDB/CSDM. You will configure and develop ServiceNow solutions and telecom service-assurance workflows.

You will work with Flow Designer, IntegrationHub and REST/SOAP APIs, maintain CMDB relationships and support deployment cycles from unit testing through hypercare, while keeping Jira stories and documentation up to date.

Qualifications

• Experience in TSM, TSOM, CSM, ITSM, ITOM or CMDB/CSDM.
• Experience with Flow Designer, IntegrationHub, REST/SOAP, Import Sets and Transform Maps.
• Understanding of CMDB, CSDM, IRE, testing and deployment.
• Good Agile, Jira, communication and documentation skills.

Responsibilities

• Configure and develop ServiceNow solutions and telecom service-assurance workflows.
• Develop Business Rules, Script Includes, Client Scripts, UI Policies, ACLs and notifications.
• Build workflows and integrations using Flow Designer, IntegrationHub and REST/SOAP APIs.
• Support CMDB/CSDM, CI relationships, IRE, Discovery, Service Mapping and data migration.
• Perform unit testing, resolve defects and support SIT, UAT, releases and hypercare.
• Maintain Jira stories and technical documentation while following ServiceNow development standards.

Skills

ServiceNow development

Flow Designer

IntegrationHub

REST/SOAP

CMDB/CSDM

ITSM

TSM/TSOM/CSM

Telecom/service assurance

Documentation

Jira

Agile

Tools

Flow Designer

IntegrationHub

REST/SOAP

Import Sets

Transform Maps

Discovery

Service Mapping

Job description

We are seeking a hands-on ServiceNow Developer to build, integrate and support telecom solutions across TSM, TSOM, CSM, ITSM and CMDB/CSDM.

Key Responsibilities:

• Configure and develop ServiceNow solutions and telecom service-assurance workflows.
• Develop Business Rules, Script Includes, Client Scripts, UI Policies, ACLs and notifications.
• Build workflows and integrations using Flow Designer, IntegrationHub and REST/SOAP APIs.
• Support CMDB/CSDM, CI relationships, IRE, Discovery, Service Mapping and data migration.
• Perform unit testing, resolve defects and support SIT, UAT, releases and hypercare.
• Maintain Jira stories and technical documentation while following ServiceNow development standards.

Mandatory Skills and Experience:

• Experience in TSM, TSOM, CSM, ITSM, ITOM or CMDB/CSDM.
• Experience with Flow Designer, IntegrationHub, REST/SOAP, Import Sets and Transform Maps.
• Understanding of CMDB, CSDM, IRE, testing and deployment.
• Good Agile, Jira, communication and documentation skills.
• Telecom or fibre-network experience, preferably with TSM/TSOM and service assurance.
• Exposure to TM Forum APIs, OSS/BSS integrations, Discovery, Service Mapping or platform migration.

Preferred Certifications

• ServiceNow CSA or CAD; relevant CIS certification is desirable.