Service & Mobile Engineer Coordinator – Wolverhampton

ND Brown; Wolverhampton; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

ND Brown Ltd is seeking a Service / Mobile Engineer Coordinator to join our Maintenance team. You will coordinate our mobile HGV mechanics across the UK, schedule their work and ensure customers receive timely documentation and updates.

You will be a reference point for colleagues and customers during vehicle failures, service or MOT bookings, delivering first-class service in a fast-paced environment. Strong organisational skills and a customer-focused mindset are essential.

Qualifications

• IT/computer skills and database entry required.
• Attention to detail essential.
• Strong organisational/planning abilities required.
• Good geographical knowledge required.
• Customer service experience preferred.
• Commercial vehicle management/servicing experience preferred.
• Mechanical background or knowledge of HGV desirable.
• Experience with R2C and Syrinx desirable.

Responsibilities

• Book, schedule and monitor HGV mobile mechanics workloads efficiently.
• Respond to daily workload changes professionally.
• Liaise with mobile mechanics daily to meet customer needs.
• Organise movement of parts for mechanics and customers at best rates.
• Handle email and phone inquiries positively and professionally.
• Engage with clients regarding vehicle maintenance bookings.
• Ensure breakdown calls are handled with appropriate actions.
• Coordinate attendance at breakdowns to fix first time.
• Arrange MOTs and servicing in line with schedules.
• Process vehicle paperwork for service, repair and maintenance.
• Support client reports preparation and sending.
• Maintain health and safety for yourself and colleagues.
• Assist breakdown operations as needed.
• Perform any other reasonable day-to-day tasks.

Skills

IT skills

Attention to detail

Organisation

Geographical knowledge

Customer service

Commercial vehicle knowledge

Mechanical background

R2C & Syrinx

Tools

R2C

Syrinx

Job description

The Role:

We are looking for a Service / Mobile Engineer Coordinator to join our Maintenance team, who provide first-line maintenance support to our fleet and customers, customer satisfaction and communications skills will be vital in ensuring our first-class service is upheld.

The successful candidate will play a pivotal role in ND Brown’s success and growth, coordinating our mobile HGV mechanics across the UK, scheduling their work, ensuring documents are provided to the customer in a timely manner, maximising the productivity of our team. You will also become a reference point for colleagues and customers alike in the instance of vehicle failure, service or MOT bookings, providing first-class service to our customers. This role will be suited to an individual with automotive maintenance and/or customer service who can deliver exceptional customer service, within a fast-paced ever changing environment, have good organisational skills and the drive to work hard within an incredibly varied role. This is a fantastic opportunity for an individual to join our fast expanding team.

Key Responsibilities:

• Book, schedule and monitor the HGV mobile mechanics workload in the most effective and efficient way possible.
• Respond to daily changes in the HGV mobile mechanics workload in a positive and professional manner.
• Liaise with HGV mobile mechanics daily, ensuring they have all the customers’ needs in order for the work required.
• Organise the movement of parts, both collecting and/or delivering, for the HGV mobile mechanics and our customers, ensuring the best rates on these parts.
• Respond to email and phone enquiries in a positive and professional manner.
• Engage with the client base regarding all aspects of vehicle maintenance bookings.
• Ensuring all breakdown calls are administered with appropriate actions applied efficiently.
• Use of the appropriate party to attend breakdowns ensuring fix first time.
• Processing MOT’s for ND Brown vehicles and liaising with customers to ensure all Vehicles are MOT compliant.
• Arranging vehicle servicing in line with ND Brown / vehicle manufacturers serviceschedules.
• Booking LOLER or other related tests when required.
• Ensure all paperwork is checked and completed for all service, repair and maintenance activities.
• Process all commercial vehicle compliance documentation in R2C & Syrinx.
• Support the preparation and sending of client reports.
• Responsible for own health and safety and for the health and safety of your colleagues and your environment.
• Help and support as and when requested in the breakdown operations team.
• Any other task which may be a reasonable request during your day-to-day role.

Skills and Experience Required

• Competence in IT/Computer skills and database entry essential.
• Excellent attention to detail is essential.
• Effective organisation/planning skills are essential
• Good geographical knowledge is necessary.
• Experience in customer service background preferred.
• Commercial vehicle management and service industry experience preferred.
• Qualified mechanical background or knowledge of the HGV industry is desirable.
• Working knowledge of R2C & Syrinx desirable.

Working Hours

• Monday – Friday, 8:00am – 5:00pm. (Full time)

ND Brown Ltd is a specialist independent truck rental and sales company of over 40 years’ standing. Owned and operated by the same dedicated management team since its inception, ND Brown’s efforts are focused on supplying the utility, civil engineering, municipal and highway maintenance industries with high-quality modern HGV vehicles for both short and long-term self-drive hire.

From our sales division, we also sell a wide, but specialised range of new and used commercial vehicles.

Please call us on 01902 791991 or email us on [e-mail]