HGV Mobile Service & Dispatch Coordinator

ND Brown; Wolverhampton; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

ND Brown Ltd is seeking a Service / Mobile Engineer Coordinator to join our Maintenance team. You will coordinate our mobile HGV mechanics across the UK, schedule their work and ensure customers receive timely documentation and updates.

You will be a reference point for colleagues and customers during vehicle failures, service or MOT bookings, delivering first-class service in a fast-paced environment. Strong organisational skills and a customer-focused mindset are essential.

Qualifications

• IT/computer skills and database entry required.
• Attention to detail essential.
• Strong organisational/planning abilities required.
• Good geographical knowledge required.
• Customer service experience preferred.
• Commercial vehicle management/servicing experience preferred.
• Mechanical background or knowledge of HGV desirable.
• Experience with R2C and Syrinx desirable.

Responsibilities

• Book, schedule and monitor HGV mobile mechanics workloads efficiently.
• Respond to daily workload changes professionally.
• Liaise with mobile mechanics daily to meet customer needs.
• Organise movement of parts for mechanics and customers at best rates.
• Handle email and phone inquiries positively and professionally.
• Engage with clients regarding vehicle maintenance bookings.
• Ensure breakdown calls are handled with appropriate actions.
• Coordinate attendance at breakdowns to fix first time.
• Arrange MOTs and servicing in line with schedules.
• Process vehicle paperwork for service, repair and maintenance.
• Support client reports preparation and sending.
• Maintain health and safety for yourself and colleagues.
• Assist breakdown operations as needed.
• Perform any other reasonable day-to-day tasks.

Skills

IT skills

Attention to detail

Organisation

Geographical knowledge

Customer service

Commercial vehicle knowledge

Mechanical background

R2C & Syrinx

Tools

R2C

Syrinx

Job description

ND Brown Ltd is seeking a Service / Mobile Engineer Coordinator to join our Maintenance team. You will coordinate our mobile HGV mechanics across the UK, schedule their work and ensure customers receive timely documentation and updates.

You will be a reference point for colleagues and customers during vehicle failures, service or MOT bookings, delivering first-class service in a fast-paced environment. Strong organisational skills and a customer-focused mindset are essential.