Service Manager - Wigan Mental Health Crisis Space

Family Action; Wigan; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Salary £40,300 per annum

30 days annual leave + bank holidays

Pension up to 6% matched

Flexible working arrangements

Sick leave & family leave provisions

Eye care vouchers

Cycle to work scheme

Training and professional development

Job summary

Family Action is seeking a Service Manager to lead the Wigan Crisis Space, delivering safe, person-centred support for adults in distress. You will drive service improvements, work with partners, and ensure high safeguarding standards.

The role requires strong people leadership, budget oversight, and commitment to accessible, compassionate care across the local community in Wigan.

Qualifications

• Experience of working with adults experiencing mental health challenges.
• Experience in leading teams within health, social care, or voluntary/community services.
• Knowledge of safeguarding legislation and best practice relating to adults with mental health needs.

Responsibilities

• Lead Wigan Crisis Space to deliver safe, effective, person-centred support for adults in distress.
• Develop staff and volunteers, oversee recruitment, supervision, and safeguarding standards.
• Manage budgeting, reporting, and contribution to funding and service development.

Skills

Mental health experience

Team leadership

Safeguarding knowledge

Budget management

Education

Level 5 Leadership & Management (or equivalent)

Health/Social care qualification

Job description

Wigan, Greater Manchester

About Us

At Family Action, we transform lives by providing practical, emotional, and financial support to those experiencing poverty, disadvantage, and social isolation.

Since 1869, we have been building stronger families, and today, we work with over 60,000 families across more than 150 community-based services. We also support thousands more through national programmes and grants, ensuring everyone has the tools to overcome challenges and thrive.

Wigan Crisis Space provides a safe space for those experiencing mental and emotional distress and suicidal ideation. Forming part of the Greater Manchester VCSE crisis pathway, we are an out-of-hours, non-clinical alternative to A&E for adults to access timely, compassionate support from trained recovery workers – the service operates from 3pm to 10pm, 7 days a week.

We are now looking for a Service Manager to join us on a full-time, permanent basis, working 37 hours per week, including out-of-hours and weekend management cover, as well as support on a rota basis. You will work a minimum of two shifts per month during the week, from 2pm to 10pm (on site) and two shifts per month during the weekend, from 2pm to 10pm (on site).

The Benefits

• Salary of £40,300 per annum
• Annual paid leave entitlement of 30 working days, plus bank holidays
• Up to 6% matched pension contributions
• Flexible working arrangements and new starters have the right to make flexible working requests from day one of employment
• Enhanced paid sick leave and paid family leave provisions
• Eye care and winter flu jab vouchers
• Cycle to work scheme
• Investment in your professional development with ongoing quality training and career development opportunities

This is a meaningful opportunity for an experienced service manager with strong team leadership skills and a sound understanding of safeguarding to join our purpose-driven organisation.

You’ll have the chance to lead a vital community service that gives people somewhere safe to turn and offers timely, compassionate help at a point when it can make a profound difference.

The Role

As the Service Manager, you will lead the Wigan Crisis Space to deliver safe, effective and person-centred support for adults experiencing mental and emotional distress.

Working closely with people who use the service, community organisations and mental health and crisis pathway partners, you will strengthen integrated support and ensure the service responds to local needs.

You will manage and develop the staff and volunteer team, overseeing recruitment, supervision, performance, wellbeing and reflective practice while ensuring high standards of safeguarding and service delivery.

Additionally, you will:

• Embed co-production throughout service development and delivery
• Maintain accurate records and provide performance and funder reports
• Develop and manage volunteering within the service
• Support budget and resource management
• Contribute to funding and service development opportunities

About You

To be considered as a Service Manager, you will need:

• Experience of working with adults experiencing mental health challenges
• Experience of managing and leading teams within health, social care, voluntary sector or community-based services
• Knowledge of safeguarding legislation, best practice, and relevant policy relating to adults with mental health needs
• A Level 5 Diploma in Leadership and Management, Health and Social Care (or equivalent professional qualification) and/or significant management experience within mental health, health or social care services
• A relevant professional qualification in health, social care, counselling, psychology, community development, or a related field

Please note, appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service Adult Workforce Enhanced DBS.

The closing date for this role is 9th October 2026 at 23:59.

Interviews are scheduled to take place on 22nd October 2026 in person.

Other organisations may call this role Mental Health Service Manager, Crisis Service Manager, Community Service Manager, Support Service Manager, Wellbeing Service Manager, Mental Health Services Manager, or Community Services Manager.

Our commitment to Equality, Diversity & Inclusion

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process, and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required. We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us, and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children, and strive for our workforce to be truly representative of the diverse communities we support.

All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.

To help remove financial barriers to working with us, we will reimburse reasonable travel costs if you are invited to attend an interview in person.