Team Manager (Oasis House)

Connection Support; Northampton; On-site; GBP 38,000 - 42,000; Full time

Benefits offered by this job

30 days annual leave (pro rata for PT)

Bank holidays

Sick pay

Health-related benefits

Eco travel incentives

Retail discounts

Learning and development opportunities

Supportive and inclusive working env

Job summary

Connection Support in Northampton is seeking a proactive Team Manager to lead our Oasis House supported accommodation service. You will oversee day-to-day operations, support staff to deliver high-quality client-centred housing support, and work to help residents achieve stability and independence.

We value experience in complex accommodation settings, strong leadership, safeguarding, and partnership work with housing providers.

Qualifications

• Minimum two years of management experience in complex supported accommodation or housing management.
• Experience in leading, supporting and developing a team.
• Experience with risk assessment, support planning, outcome monitoring and risk management.
• Understanding of housing and welfare benefits systems.
• Experience managing safeguarding concerns.
• Strong organisational skills and accurate record-keeping.
• Proficient in Microsoft Word and Excel.

Responsibilities

• Lead day-to-day delivery of the service and supervise frontline staff.
• Organise staff rotas, training and performance monitoring.
• Liaise with housing management provider to ensure compliance and high standards.
• Ensure safeguarding and risk management processes are followed.
• Contribute to developing a values-led, high-quality service for residents.
• Participate in on-call rota and support other services as needed.

Skills

Team Leadership

Management Experience

Risk Assessment

Safeguarding

Housing Management

Staff Development

Organisational Skills

MS Office (Word/Excel)

Tools

Microsoft Word

Microsoft Excel

Job description

We welcome applications from people of all backgrounds and are committed to increasing diversity, particularly encouraging candidates from underrepresented groups to apply.

If you’re not sure a role is right for you or feel there may be any perceived barriers to applying, please get in touch Email: [e-mail]

Are you passionate about making a difference in reducing homelessness?

Whether it’s due to homelessness or poor mental health, the number of people experiencing a crisis is on the rise. Connection Support believes in a future where people are free from crisis. But for the times when crises do happen, we’ll be there to help every step of the way.

Does this sound like something you want to be a part of?

We are currently recruiting a Team Manager to join our supported accommodation service in Northampton.

About the Service

Oasis House provides accommodation for individuals experiencing medium to high support needs. Providing advice to adults experiencing homelessness with a history of rough sleeping. The service helps individuals build stability, improve wellbeing and move towards independent living through accommodation-based support and access to specialist services.

The impact you will have

This is an exciting opportunity to play a key role in developing an existing supported accommodation service and building a strong, values-led team. You will help create a safe, high-quality environment that supports residents to achieve stability, independence and positive outcomes.

You will lead the day-to-day delivery of the service, supporting staff to provide excellent front-line support, engaging people to liaise with the housing management provider while ensuring compliance, safeguarding and high operational standards. Through strong leadership, partnership working and a hands-on approach, you will help establish a service that makes a lasting difference to residents and the wider community.

You will also participate in the on-call rota, providing additional support to the wider organisation.

Contract Details

Contract: Permanent

Salary: £37,751 - £41,810, per annum, dependent on experience.

Hours: 37.5 hours per week, Monday – Friday, with some flexibility to work on weekends, evenings and bank holidays to support the needs of the service.

Closing date:Thursday 1st October

Introduction calls: Week commencing 28th September

Our recruitment process includes a short introductory call with shortlisted candidates prior to interview. This is a chance for us to learn more about your interest in the role and for you to find out more about the opportunity.

Interview Dates: Friday 9th October

About you

You will be a motivated and proactive leader with a passion for supporting people to achieve positive outcomes. Comfortable working in a fast-paced environment, you will bring experience, confidence and a hands-on approach to building a high-quality service and supporting the team to succeed.

You will have:

• At least two year’s management experience within complex supported accommodation, housing management or a similar role.
• Experience of supporting, managing and developing a team.
• Experience of risk assessment, support planning, outcome monitoring and risk management.
• Understanding of the housing and welfare benefits system.
• Experience of managing and progressing safeguarding concerns.
• Strong organisational skills and experience maintaining accurate records.
• Good working knowledge of Microsoft Office, including Word and Excel.

A flexible, solution-focused approach and commitment to high-quality service delivery will be essential to success in this role.

As part of this role includes attending meetings, training and other events, and supports the on-call rota, you may need to support other services in an emergency outside your normal working hours, so a full driving licence and access to a vehicle is essential.

What we offer in return

We have been named one of the UK’s top 10 charities to work for by Best Companies and offer a generous benefits package, including:

• 30 days’ annual leave (pro rata for part time) plus bank holidays
• Occupational sick pay
• Health-related benefits
• Eco travel incentives
• Retail discounts and more
• Ongoing learning and development opportunities
• A supportive and inclusive working environment

Equality, Diversity and Inclusion

Connection Support is committed to equality of opportunity and to creating a fair and inclusive environment where everyone feels valued and respected.

We welcome applications from people of all backgrounds and strongly encourage candidates from underrepresented groups and those with lived experience to apply.

If you require any adjustments or additional support at any stage of the recruitment process, please don’t hesitate to get in touch, we are happy to discuss your requirements.

Connection Support is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment.