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Family Action; Wigan; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Disability Confident employer

Job summary

Family Action is seeking an experienced Service Manager to lead the new Wigan Mental Health Crisis Space, an out-of-hours, non-clinical crisis service operating from 3pm to 10pm seven days a week.

You will line-manage two Team Leaders and the wider staff team (total eight), shaping service delivery, and building partnerships with local providers. The role requires a strong knowledge of the mental health landscape and a commitment to compassionate, timely support.

Qualifications

• Experience leading teams in a mental health context.
• Strong leadership and people management skills.
• Ability to collaborate with partners and service providers.

Responsibilities

• Lead two Team Leaders and overall staff team (8).
• Develop and shape the Wigan Crisis Space service to increase reach and quality.
• Work with partner organisations and the Operational Manager to provide timely, compassionate support.

Skills

People management

Stakeholder collaboration

Mental health awareness

Job description

We are looking for an experienced people manager who has a passion for supporting individuals, families and communities through mental health crises. An exciting role that allows you to help shape the service, you will work to increase reach and drive quality through a strong collaborative approach. A new service in the area, Wigan Crisis Space provides a safe space for those experiencing mental and emotional distress, and suicidal ideation. Forming part of the Greater Manchester VCSE crisis pathway, we are an out-of-hours, non-clinical alternative to A&E for adults to access timely compassionate support from trained recovery workers – the service operates from 3pm to 10pm, 7 days a week.

As the Service Manager, you will have a strong knowledge of the mental health landscape and a strong track record of effective management. You will have responsibility for two Team Leaders as well as overall leadership of the staff team (totalling 8). You will work closely with other service providers, as well as our Operational Manager, to offer first-class support for Wigan residents.

Proud member of the Disability Confident employer scheme

Service Manager - Wigan Mental Health Crisis Space

Company: Family Action

Salary: £40,300 to £40,300 a year

Hours: Full-time

Location: Wigan, WN1 1YP

Working pattern: On-site

Job type: Permanent

Posting date: 15 Sept 2026

Closing date: 9 Oct 2026

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.