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Web Recruit Ltd; Wigan; On-site; GBP 34,000 - 46,000; Full time

Benefits offered by this job

Salary of £40,300 per annum

30 days leave + bank holidays

Pension contributions up to 6%

Job summary

Family Action is seeking a Service Manager for the Wigan Crisis Space to lead a community-based mental health service. The role focuses on safe, person-centred support for adults in distress and requires strong leadership, safeguarding expertise and collaboration with local partners.

The post is full-time, 37 hours per week, with out-of-hours and weekend management on a rota basis, on-site in Wigan. Salary around £40,300 per year with generous leave and pension benefits.

Qualifications

• Experience of managing and leading teams within health, social care, voluntary sector or community-based services.
• Knowledge of safeguarding legislation, best practice and policy relating to mental health needs.
• Level 5 Diploma in Leadership and Management or equivalent.
• Relevant professional qualification in health, social care, counselling, psychology, community development, or related field.

Responsibilities

• Lead the Wigan Crisis Space to deliver safe, effective and person-centred support for adults in distress.
• Strengthen integrated support by working with users, community organisations and pathway partners.
• Manage and develop staff and volunteers, overseeing recruitment, supervision and safeguarding standards.
• Embed co-production, maintain records and provide performance/funder reporting.
• Develop volunteering, support budgeting/resources and contribute to funding opportunities.

Skills

People management

Team leadership

Safeguarding knowledge

Mental health awareness

Budget management

Education

Level 5 Diploma in Leadership and Management, Health and Social Care

Professional qualification in health or social care

Job description

Wigan, Greater Manchester

About Us

At Family Action, we transform lives by providing practical, emotional, and financial support to those experiencing poverty, disadvantage, and social isolation.

Since 1869, we have been building stronger families, and today, we work with over 60,000 families across more than 150 community-based services. We also support thousands more through national programmes and grants, ensuring everyone has the tools to overcome challenges and thrive.

Wigan Crisis Space provides a safe space for those experiencing mental and emotional distress and suicidal ideation. Forming part of the Greater Manchester VCSE crisis pathway, we are an out-of-hours, non-clinical alternative to A&E for adults to access timely, compassionate support from trained recovery workers – the service operates from 3pm to 10pm, 7 days a week.

We are now looking for a Service Manager to join us on a full-time, permanent basis, working 37 hours per week, including out-of-hours and weekend management cover, as well as support on a rota basis. You will work a minimum of two shifts per month during the week, from 2pm to 10pm (on site) and two shifts per month during the weekend, from 2pm to 10pm (on site).

The Benefits

• Salary of £40,300 per annum
• Annual paid leave entitlement of 30 working days, plus bank holidays
• Up to 6% matched pension contributions
• Flexible working arrangements and new starters have the right to make flexible working requests from day one of employment
• Enhanced paid sick leave and paid family leave provisions
• Eye care and winter flu jab vouchers
• Cycle to work scheme
• Investment in your professional development with ongoing quality training and career development opportunities

This is a meaningful opportunity for an experienced service manager with strong team leadership skills and a sound understanding of safeguarding to join our purpose-driven organisation.

You’ll have the chance to lead a vital community service that gives people somewhere safe to turn and offers timely, compassionate help at a point when it can make a profound difference.

So, if you’re ready to help shape stronger mental health provision across Wigan, read on and apply today.

The Role

As the Service Manager, you will lead the Wigan Crisis Space to deliver safe, effective and person-centred support for adults experiencing mental and emotional distress.

Working closely with people who use the service, community organisations and mental health and crisis pathway partners, you will strengthen integrated support and ensure the service responds to local needs.

You will manage and develop the staff and volunteer team, overseeing recruitment, supervision, performance, wellbeing and reflective practice while ensuring high standards of safeguarding and service delivery.

Additionally, you will:

• Embed co-production throughout service development and delivery
• Maintain accurate records and provide performance and funder reports
• Develop and manage volunteering within the service
• Support budget and resource management
• Contribute to funding and service development opportunities

About You

To be considered as a Service Manager, you will need:

• Experience of working with adults experiencing mental health challenges
• Experience of managing and leading teams within health, social care, voluntary sector or community-based services
• Knowledge of safeguarding legislation, best practice, and relevant policy relating to adults with mental health needs
• A Level 5 Diploma in Leadership and Management, Health and Social Care (or equivalent professional qualification) and/or significant management experience within mental health, health or social care services
• A relevant professional qualification in health, social care, counselling, psychology, community development, or a related field

Please note, appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service Adult Workforce Enhanced DBS.

The closing date for this role is 9th October 2026 at 23:59.

Interviews are scheduled to take place on 22nd October 2026 in person.

Other organisations may call this role Mental Health Service Manager, Crisis Service Manager, Community Service Manager, Support Service Manager, Wellbeing Service Manager, Mental Health Services Manager, or Community Services Manager.

Our commitment to Equality, Diversity & Inclusion

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process, and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required. We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us, and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children, and strive for our workforce to be truly representative of the diverse communities we support.

All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.

To help remove financial barriers to working with us, we will reimburse reasonable travel costs if you are invited to attend an interview in person.

So, if you’re looking for a rewarding role as a Service Manager,