Service Manager - Wakefield

Kemp Recruitment Ltd; Wakefield; On-site; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Company van

Fuel card

Tablet

Phone

Laptop

25 days holiday

Job summary

Kemp Recruitment Ltd is seeking a Service Manager in Wakefield to lead a team of field-based engineers and ensure efficient day-to-day service operations. This hands-on role requires coordinating workloads, supporting engineers, and managing customer requirements while maintaining high workshop/service standards.

Experience in forklift/materials handling, plant hire, or related sectors is preferred. The position offers a company van, fuel card, and standard benefits, with Monday–Friday hours

Qualifications

• Leadership and people management experience
• Ability to plan and schedule field service work
• Strong customer-facing service skills and professionalism
• Technical understanding of forklift/material-handling problems
• Experience coordinating engineers and service workloads
• Knowledge of health and safety and compliance requirements

Responsibilities

• Manage a team of field service engineers and allocate work
• Plan and manage service schedules, maintenance and inspections
• Handle breakdowns and call-outs, optimise technician allocation
• Act as main service contact for customers and resolve issues
• Maintain technical oversight to understand equipment problems
• Coordinate parts, tools, and resources for jobs
• Monitor service costs, productivity and profitability of the department
• Ensure safety compliance and proper workshop operations
• Collaborate with sales and other departments on accounts and contracts

Skills

Leadership

Field service management

Customer focus

Planning & scheduling

Technical knowledge

Health & safety compliance

Contract management

Job description

Job title: Service Manager

Location: Wakefield

Salary: £40,000 - £45,000

We're recruiting for a Service Manager to join a leading materials handling business, in Wakefield. This is a hands-on management position overseeing a team of field-based engineers and ensuring the day-to-day service operation runs efficiently. You'll be responsible for coordinating workloads, supporting engineers, managing customer requirements and keeping the workshop/service function running to a high standard.

Daily responsibilities:

• Managing a team of field service engineers - allocating work, supporting them and dealing with performance/development.
• Planning and managing service schedules - making sure planned maintenance, servicing and inspections happen when they're supposed to.
• Managing breakdowns and call-outs - getting the right engineer to the customer quickly and minimising equipment downtime.
• Customer management - being the main service contact for customers and making sure issues are dealt with professionally.
• Technical oversight - you don't necessarily do the engineering yourself, but you need enough technical knowledge to understand forklift/material-handling problems and support engineers.
• Parts and repair coordination - ensuring engineers have the parts and resources needed to complete jobs.
• Commercial/service administration - keeping an eye on service costs, jobs, productivity and the profitability of the service department.
• Health & safety/compliance - making sure engineers and equipment are being maintained appropriately.
• Working with sales and other departments - particularly around customer accounts, equipment requirements and contracts.

Experience you will need:

• You must come from one of the following backgrounds: Forklift / materials handling, Plant hire, Agricultural machinery, HGV, Access platforms / MEWPs
• Strong leadership, technical expertise and customer focus, with responsibility for overseeing engineers and managing service schedules.
• Experience managing field based engineers.

Package:

• Salary: £40,000 - £45,000
• Hours: Monday-Friday, 8:00am-4:30pm
• Company van and Fuel card
• 25 days holiday plus bank holidaysTablet, phone & laptop

INDCD