Service Manager - Supported Living

Keyline Care; Loughborough; On-site; GBP 27,000 - 36,000; Full time

Benefits offered by this job

28 days annual leave (including bank-h

Training and progression opportunities

Senior Management Team support

Job summary

Keyline Care Supported Living in Loughborough is seeking a Service Manager to lead and develop our service, delivering high-quality, person-centred care for adults with complex needs.

You will oversee day-to-day operations, ensure regulatory compliance with CQC standards, mentor staff, and build strong relationships with service users, their families and external professionals to promote independence, dignity and wellbeing.

Qualifications

• 3+ years in support or care with 1+ year in supervision/management.
• Level 3 Diploma in Health and Social Care is required.
• Level 3 Diploma in Leadership and Management for Adult Care desirable or willingness to study.
• Excellent understanding of CQC standards and safeguarding.
• Experience with complex needs or challenging behaviours.
• Proven ability to lead, motivate and develop teams.
• Strong communication, organisation and problem-solving skills.
• Passion and drive to make a difference.
• Team player with a proactive, person-centred approach.

Responsibilities

• Lead and manage the day-to-day running of your service(s), ensuring high-quality, person-centred care.
• Support the Area Manager and Operations Manager to maintain compliance with CQC and all regulatory standards.
• Provide leadership, guidance, and motivation to staff.
• Oversee service delivery to promote independence, choice, dignity and wellbeing for the people we support.
• Build strong relationships with the service users, families, staff and other external professionals.
• Monitor health and safety, conduct audits, and oversee medication and financial management within the service.
• Drive continuous improvement through innovation, quality assurance and feedback.
• Manage rotas, staffing levels, and resources effectively to ensure safe, consistent care.
• Support safeguarding processes and respond to incidents, complaints and concerns appropriately.

Skills

Leadership

Communication

Problem solving

Team development

Organisational skills

Safeguarding

Education

Level 3 Diploma in Health and Social Care

Level 3 Diploma in Leadership and Management for Adult Care

Job description

Are you ready to lead and make a real difference in someone's life.

Scroll down to find an in-depth overview of this job, and what is expected of candidates.

We’re seeking a passionate, experienced, motivated Service Manager to join our Supported Living settings. This is a rewarding and meaningful role, supporting adults with autism, learning disabilities, mental health needs, complex needs, and behaviours that challenge, helping them lead safe, independent, and fulfilling lives.

You’ll lead a dedicated service(s), ensuring high-quality, person-centred care, and create an environment where both the individuals we support, and our staff can thrive.

Location: Loughborough

Job Type: Full-Time (40 hours per week)

Salary: £15.00 per hour

What We Offer

• 40-hour Full-Time Contract.
• Comprehensive in-person training to set you up for success.
• Personal development and progression opportunities.
• 28 days annual leave (including bank holidays).
• Supportive Senior Management Team.

What We’re Looking For

• Minimum 3 years’ experience in a support or care role with at least 1 year in a supervisory or management position.
• Level 3 Diploma in Health and Social Care (or equivalent) is required as a minimum.
• Level 3 Diploma in Leadership and Management for Adult Care (or equivalent) is desirable, or a willingness to work towards this qualification.
• Strong understanding of CQC standards, safeguarding, and person-centred care.
• Experience working with individuals with complex needs or behaviours that challenge.
• Proven ability to lead, motivate and develop teams.
• Strong communication, organisational and problem-solving skills.
• A passion and drive and make a difference.
• A team player with a proactive, person-centred approach.

Requirements

• Must be 18 or over.
• Must have the right to work in the UK.
• Must be able to speak and understand English to a good standard for effective communication, record-keeping and safeguarding the wellbeing of those you will be supporting.
• This post is open to female applicants only, as the role involves providing support to an individual(s) for whom there is an assessed and documented genuine occupational requirement under Schedule 9, Part1 of the Equality Act 2010.
• Please note – we do not currently hold a sponsorship licence and are therefore unable to offer visa sponsorship.

What You’ll Be Doing

• Lead and manage the day-to-day running of your service(s), ensuring high-quality, person-centred care.
• Support the Area Manager and Operations Manager to maintain compliance with CQC and all regulatory standards.
• Provide leadership, guidance, and motivation to staff.
• Oversee service delivery to promote independence, choice, dignity and wellbeing for the people we support.
• Build strong relationships with the service users, families, staff and other external professionals.
• Monitor health and safety, conduct audits, and oversee medication and financial management within the service.
• Drive continuous improvement through innovation, quality assurance and feedback.
• Manage rotas, staffing levels, and resources effectively to ensure safe, consistent care.
• Support safeguarding processes and respond to incidents, complaints and concerns appropriately.

About Us

Keyline Care Supported Living is committed to ensuring that individuals who use our services receive great enabling support from a team of highly trained and engaged staff in environments that are homely and comfortable.

At Keyline Care, we are like family. Our team is small and friendly, with over 110 years of combined experience in social care and a passion for providing care that works for every individual. We know that care isn’t ‘one size fits all’ and that’s why we work to create and maintain fantastic relationships with our service users, founded on trust and respect.

Independence, Wellbeing and Potential is at the core of everything we do – we keep our values close to heart.

Learn more about us and our team on our website