Service Manager

Salutem Care & Education; Ilford; On-site; GBP 40,000 - 47,000; Full time

Benefits offered by this job

Employee assistance program

Online GP access

Health & wellbeing support

Job summary

Salutem Care and Education is seeking an experienced Service Manager to lead two specialist care homes. You will champion person-centred care, empower teams, and drive continuous improvement to deliver outstanding outcomes for residents.

The role requires a Level 5 leadership qualification, strong safeguarding knowledge, and a track record of successful budget and quality assurance management within adult social care. London-based multi-site oversight offers challenging, rewarding work.

Qualifications

• Level 5 Diploma in Leadership for Health & Social Care (or willingness to achieve).
• Experience as a Registered Manager or Deputy Manager within adult social care.
• Experience supporting adults with learning/disabilities and mental health needs.
• Strong knowledge of CQC standards, safeguarding, MCA, risk management, medication management, and person-centred care.
• Experience leading teams, managing budgets, quality assurance, and CQC inspections.

Responsibilities

• Lead two specialist care homes with person-centred support.
• Build positive cultures, empower teams, and drive improvements.
• Help individuals achieve goals meaningful to them and families.

Skills

PBS background

Neurodiversity awareness

Complex health needs

Diploma Level 4/5

Team leadership

Integrity & professionalism

Continuous improvement

Decision making

Communication skills

Organisational skills

People development

IT literate

Education

Level 5 Diploma in Leadership for Health & Social Care

Job description

Florfield & Forest Haven multi-site Service Manager

CAPTION:

• Company: Salutem Care and Education
• Salary: £40,000 to £47,000 an hour
• Hours: Full-time
• Location: London Arena, EAST LONDON/ESSEX
• Job type: Permanent
• Posting date: 15 Oct 2026
• Closing date: 13 Nov 2026

Service Manager - Transform Lives Every Day

At Salutem Care and Education, we believe everyone deserves the opportunity to live the life they choose.

As one of the UK's leading providers of specialist care, education, and support services, we deliver life-changing outcomes for children, young people, and adults across England and Wales. From residential care and supported living services to schools and colleges, our teams work every day to help individuals achieve their ambitions, maximise their independence, and realise their potential.

We are proud to be recognised as a Top Employer United Kingdom 2026 and one of the Top 10 Global Inspiring Workplaces 2026 - a reflection of our commitment to creating an environment where people feel valued, supported, and empowered to thrive.

At the heart of our services are incredible people with autism, complex health needs, and unique strengths. We are looking for an experienced Service Manager to lead two specialist care homes where compassion, dignity, and person-centred support are at the centre of everything we do.

This is more than a management role. It is an opportunity to build positive cultures, empower teams, and help individuals achieve goals that matter to them.

About The Role

About You

We're looking for an experienced and compassionate leader with a strong background in adult social care.

Essential requirements:

• Level 5 Diploma in Leadership for Health & Social Care (or willingness to achieve within agreed timescales).
• Experience as a Registered Manager or Deputy Manager within adult social care.
• Experience supporting adults with learning disabilities, physical disabilities, and mental health needs.
• Strong knowledge of CQC standards, safeguarding, MCA, risk management, medication management, and person-centred care.
• Experience leading teams, managing budgets, quality assurance systems, and preparing for CQC inspections.

Key skills:

• Has a strong background in Positive Behaviour Support (PBS).
• Understands the lived experience of people with autism and can champion neurodiversity.
• Has experience supporting individuals with complex health needs.
• Has diploma level 4 or 5 and at least 3 years experience as a service manager.
• Inspires and develops teams to deliver exceptional care.
• Leads with integrity, compassion, and professionalism.
• Can drive continuous improvement and maintain excellent quality standards.
• Strong leadership and decision-making abilities.
• Excellent communication and organisational skills.
• Ability to motivate and develop teams.
• Effective problem-solving and report-writing skills.
• IT literate and able to manage change positively.

Personal qualities:

• Compassionate, professional, and resilient.
• Committed to delivering high-quality, person-centred services.
• Strong integrity, accountability, and ethical values.
• Flexible approach with the ability to work under pressure and drive continuous improvement.

Success in this role will be demonstrated by:

• Maintaining a Good or Outstanding CQC rating.
• Effective safeguarding and quality assurance.
• High levels of staff engagement, compliance, and retention.
• Positive outcomes and feedback from people we support, families, and professionals.
• Delivering services within agreed budgets and performance targets.

Our Core Values:

• Supportive: Helping everyone reach their full potential.
• Ambitious: Striving for the best outcomes.
• Loyal: Prioritising our staff and the people we support.
• Unique: Innovating without compromising quality.
• Transparent: Fostering openness and mutual respect.
• Engaging: Partnering with everyone involved.
• Meaningful: Offering fulfilling opportunities.

Why Choose Us?

Emotional Support:

• 24/7 Employee Assistance, mental health resources, meditation apps, and bereavement support.

Medical Support:

• Free Online GP access, Health Cash Plan, Cancer Cover, and Menopause support.

Financial Support:

• Flexible pay with Wagestream, utility bill savings, Money Helper, and Life Assurance.

Physical Support:

• Online workouts, Cycle to Work scheme, gym discounts, and National Trust activities.

Still not convinced?

• Recognised as a Top Employer United Kingdom 2026 by the Top Employers Institute.
• Named among the Top 100 Global Inspiring Workplaces by Inspiring Workplaces.
• Proud to be a Disability Confident Committed employer.

Salutem Care and Education is dedicated to protecting and promoting the well-being of children, young adults, and vulnerable individuals. As part of our safer recruitment process, the successful candidate will be required to complete thorough pre-employment checks, including an enhanced DBS and, where applicable, overseas criminal record checks.