Assistant Service Manager

null; West of England; On-site; GBP 27,000 - 31,000; Full time

Benefits offered by this job

Enhanced company sick pay and sickness

Blue Light Card discounts and Costco

Free occupational health

Two wellbeing days per year

Fully funded training

Generous annual leave

UR STARS recognition

Workplace pension

Long service awards

Travel to Work scheme

Retailer discounts

Job summary

United Response in Bristol is seeking an Assistant Service Manager for our Supported Living service to lead day-to-day operations, ensure safe, person-centred support and drive service improvements alongside the Service Manager.

This role focuses on staff development, quality assurance, safeguarding and alignment with CQC standards, while contributing to growth across Bristol and South Gloucestershire through new packages and partnerships.

Qualifications

• NVQ Level 3 in Health & Social Care, Social Care Management or equivalent.
• Experience embedding PBS within social care services, including leadership and staff coaching.

Responsibilities

• Supporting the leadership, supervision and development of staff teams.
• Driving improvements in professional practice, service quality and outcomes.
• Helping to reduce restrictive practices through least restrictive and rights-based approaches.
• Coaching, mentoring and developing staff to build confidence, skills and accountability.
• Embedding human rights-based and strength-based approaches throughout service delivery.
• Promoting Positive Behaviour Support (PBS) principles to enhance quality of life.
• Supporting safeguarding, risk management and safe working practices.
• Maintaining compliance with CQC regulations and organisational standards.
• Monitoring quality, performance and continuous improvement activities.
• Supporting rota planning and operational delivery.
• Building positive relationships with families, professionals and stakeholders

Skills

Leadership

Staff coaching

Communication

Safeguarding

PBS knowledge

People management

On-call flexibility

IT skills

Travel required

Education

NVQ Level 3 in Health & Social Care, Social Care Management or equivalent

Job description

Assistant Service Manager – Learning Disabilities & Mental Health Services

Location: Brentry, Bristol

Hours: 37.5 hours per week (28.5 hours off rota 7.5 hours on rota)

Salary: £14.75 per hour (plus excellent benefits)

Contract: Permanent

Help People Live the Life They Choose.

Are you an experienced social care professional ready to take the next step in your leadership career?

We are looking for an Assistant Service Manager to join our Supported Living service in Bristol. This is an exciting opportunity to play a key role in improving quality, strengthening practice, developing staff performance and ensuring the people we support receive safe, consistent and person-centred support.

Working alongside the Service Manager, you will help create a positive culture where high standards, accountability, learning and continuous improvement are at the heart of everything we do. You will lead by example, support staff to develop and succeed, and help ensure positive outcomes for the people we support.

In addition, you will have the opportunity to contribute to the growth of our Outreach Service across Bristol & South Gloucestershire, supporting the development of new support packages, community partnerships and opportunities for service growth. This may include supporting the mobilisation of new support packages, developing community partnerships, identifying opportunities for service growth, supporting recruitment and workforce development, and helping to establish a high-quality service that delivers positive outcomes for the people we support.

Please note: Applicants must have the legal right to work in the UK and be currently resident within the United Kingdom. Unfortunately, visa sponsorship is not available for this role.

About the Role

As Assistant Service Manager, you'll support the day-to-day leadership and operational management of the service, helping to ensure safe, effective and person-centred support is delivered at all times. This role will involve working 28.5 hours off rota and 7.5 hours on rota.

You’ll inspire and develop staff teams, champion best practice, oversee quality and compliance, and support the delivery of outstanding outcomes for the people we support.

You’ll be responsible for:

• Supporting the leadership, supervision and development of staff teams
• Driving improvements in professional practice, service quality and outcomes.
• Helping to reduce restrictive practices through least restrictive and rights-based approaches.
• Coaching, mentoring and developing staff to build confidence, skills and accountability.
• Embedding human rights-based and strength-based approaches throughout service delivery.
• Promoting Positive Behaviour Support (PBS) principles and ensuring support is delivered in a way that enhances quality of life and independence.
• Supporting safeguarding, risk management and safe working practices
• Maintaining compliance with CQC regulations and organisational standards
• Monitoring quality, performance and continuous improvement activities
• Supporting rota planning and operational delivery
• Building positive relationships with families, professionals and stakeholders

What We’re Looking For

We're looking for someone who combines compassion with leadership and is passionate about helping people live great lives.

You’ll ideally have:

• Experience supporting people with learning disabilities, autism and/or mental health needs
• Experience supervising, coaching or developing staff teams
• Knowledge of safeguarding, CQC requirements and regulated activities
• The ability to address performance, quality and practice concerns constructively.
• Strong communication, leadership and organisational skills
• Confidence managing day-to-day service operations
• Good IT and administrative skills
• Flexibility to participate in an on-call rota
• The ability to travel between locations when required

Essential Qualification

• NVQ Level 3 in Health & Social Care, Social Care Management or equivalent
• Experience of applying and embedding Positive Behaviour Support (PBS) within social care services, including practice leadership, staff coaching, behaviour analysis, development and oversight of PBS plans, and supporting teams to reduce restrictive practices through proactive, least restrictive and human rights-based approaches.

Don't Meet Every Requirement?

If you share our values and believe you have the potential to succeed in this role, we'd still love to hear from you.

At United Response, we're committed to developing talented people and creating opportunities for career progression. We recognise that not everyone will meet every requirement, and we're proud to invest in our colleagues through training, mentoring and development.

What We Offer

In return, we'll help you build a rewarding career and offer a comprehensive benefits package, including:

• Enhanced company sick pay and maternity/paternity pay
• Blue Light Card discounts and Costco membership (T&Cs apply)
• Free occupational health, physiotherapy, counselling and wellbeing support
• Two wellbeing days per year
• Fully funded training and nationally recognised qualifications
• Generous annual leave entitlement
• UR STARS employee recognition programme
• Workplace pension scheme
• Long service awards
• Travel to Work scheme (season ticket loan)
• Access to discounts from over 3,500 retailers

About United Response

United Response is a leading national charity supporting people with learning disabilities, autism and mental health needs. We are committed to helping people live independently, participate in their communities and achieve their goals.

Everything we do is guided by our values: Connected, Empowered, Driven and Bold.

We are proud of our inclusive culture and are committed to creating a workplace where everyone feels valued, respected and able to reach their full potential.

United Response is a Disability Confident Leader and an equal opportunities employer. We guarantee interviews to disabled applicants who meet the minimum criteria and are committed to supporting applicants with mental and physical health conditions throughout the recruitment process.

We reserve the right to close this vacancy early if sufficient applications are received, therefore early applications are encouraged.