Service Manager - Homelessness and Support

NFP People; East Leake; Hybrid; GBP 21,000 - 35,000; Part time

Benefits offered by this job

Extra holiday

Flexible working

Training and development

Job summary

NFP People is seeking a Service Manager for homelessness and support services in Leicestershire. The role is part-time (22.5 hours weekly) in Charnwood with remote working and travel across the local area. Salary is £35,020 FTE (£21,295 pro rata); permanent contract with an October closing date.

Lead teams delivering homelessness prevention, energy advice and housing support, ensuring safe, person-centred and compliant services. Involve stakeholders, secure funding and drive service improvements.

Qualifications

• Experience managing staff, volunteers or services within homelessness, housing, advice or related setting.
• Knowledge of the challenges facing people experiencing homelessness or disadvantage.
• Experience monitoring performance and improving service quality.
• Understanding of adult safeguarding, confidentiality and information sharing.
• Strong leadership, organisation and decision-making skills.
• Experience of partnership working and producing clear reports.
• Ability to manage competing priorities and respond calmly to operational challenges.
• A respectful, inclusive and non-judgemental approach.

Responsibilities

• Leading, supervising and developing staff and volunteers.
• Monitoring service performance, outcomes and key performance indicators.
• Overseeing complex cases, safeguarding concerns, complaints and service risks.
• Ensuring accurate records and reports are maintained.
• Using service data, feedback and learning to improve quality and outcomes.
• Building effective relationships with local authorities, housing providers, health services, funders and community partners.
• Contributing to funding applications, service reviews and organisational planning.

Skills

Leadership

Monitoring performance

Safeguarding

Reporting

Partnership working

Decision making

Driving licence

Job description

Service Manager - Homelessness and Support

We are seeking an experienced Service Manager to lead vital homelessness prevention, housing support and energy advice services in Leicestershire.

Position: Service Manager: Homelessness and Support
Location: Charnwood, Leicestershire and remote, with travel across the local area
Salary: £35,020 FTE (£21,295 pro rata)
Hours: Part-time, 22.5 hours per week
Contract: Permanent
Closing Date: Friday 16th October

We reserve the right to close this advert early if we receive a high volume of suitable applications.

About the Role

This is an opportunity to lead and develop services that help people experiencing homelessness, housing instability and financial hardship move towards safer, more secure lives.

You will provide day-to-day leadership to teams delivering homelessness prevention, home energy advice and housing support services. You will ensure services are safe, effective, person-centred and responsive to local need, while meeting funding, regulatory and organisational requirements.

Key responsibilities include:

• Leading, supervising and developing staff and volunteers
• Monitoring service performance, outcomes and key performance indicators
• Overseeing complex cases, safeguarding concerns, complaints and service risks
• Ensuring accurate records and reports are maintained
• Using service data, feedback and learning to improve quality and outcomes
• Building effective relationships with local authorities, housing providers, health services, funders and community partners
• Contributing to funding applications, service reviews and organisational planning

You will not routinely hold a caseload but will provide guidance and support when complex situations arise.

About You

You will have experience managing staff, volunteers or services within homelessness, housing, advice, community support or a related setting.

You will also bring:

• Knowledge of the challenges facing people experiencing homelessness or disadvantage
• Experience of monitoring performance and improving service quality
• A sound understanding of adult safeguarding, confidentiality and information sharing
• Strong leadership, organisation and decision-making skills
• Experience of partnership working and producing clear reports
• The ability to manage competing priorities and respond calmly to operational challenges
• A respectful, inclusive and non-judgemental approach

Knowledge of homelessness legislation, housing options, tenancy sustainment or funded service delivery would be an advantage.

You will need a full driving licence and access to a vehicle, or another reliable means of travelling across Charnwood and Leicestershire. Occasional evening and weekend work may be required. This role is subject to an enhanced DBS check.

About the Organisation

You will join a small, close-knit charity committed to tackling homelessness and helping local people build safer, more stable lives.

The organisation offers additional holiday, flexible working and training and development from your first day. You will work alongside supportive colleagues who bring energy, commitment and hope to their work and are focused on achieving the best possible outcomes for the people they support.

Other roles you may have experience of could include Homelessness Service Manager, Housing Support Manager, Supported Housing Manager, Community Services Manager, Advice Services Manager, Operations Manager, Housing Services Manager or Safeguarding Lead.