Service Manager

Eastern Western Motor Group; City of Edinburgh; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Industry leading training

Birthday off

Up to 40 days annual leave

Pension scheme

Death in service

Savings club access

Car discounts

Vehicle introduction bonus

Study days off

Job summary

Eastern Western Motor Group is seeking an experienced Automotive Service Manager to lead our service department in Scotland and drive performance. You will plan budgets, oversee recruitment and training, monitor profitability, and ensure outstanding customer service with a focus on efficiency across our workshops.

Join a family-run business with nearly a century in the industry, offering development opportunities, generous holidays, and extensive employee benefits.

Qualifications

• Budget planning and financial target setting for service department.
• Oversee recruitment and annual training plans for team members.
• Monitor profitability, productivity and customer service levels through monthly reports.
• Develop and execute sales, merchandising and advertising plans; handle customer complaints professionally.
• Maintain high standards for premises and equipment; train reception staff on service duties.

Responsibilities

• Lead and motivate the service team to achieve targets.
• Plan and manage budgets for the service department.
• Ensure compliant warranty handling and service processes.
• Drive customer satisfaction through effective service recovery and communication.

Skills

Budget planning

Recruitment & Training

Performance management

Sales & Customer Service

Operational efficiency

Job description

Are you an experienced Automotive Service Manager looking for the next step in your career?

Do you have an interest in the automotive industry?

Eastern Western Motor Group are on the lookout for a skilled Service Manager to join our team.

• Planning & Budgeting: Develop and implement Service Department plans and budgets to meet financial, marketing, and sales targets, including organisational and headcount structures.
• Recruitment & Training: Oversee recruitment processes and ensure annual appraisals and training plans are in place for colleagues to support development and departmental objectives.
• Resource & Performance Management: Maintain control over departmental resources and use monthly financial reports to monitor profitability, productivity, and customer service levels.
• Sales & Customer Service: Create and execute sales, merchandising, and advertising plans; handle customer complaints professionally; and ensure warranty work complies with guidelines.
• Operational Efficiency: Conduct regular team briefings, ensure high standards for premises and equipment, and train Parts colleagues on Service Reception duties.

#EWMG1

To be considered for this position, you must have the right to work in the UK.

About Company

For nearly a 100 years, Eastern Western Motor Group has been built on great people, strong relationships and a passion for delivering exceptional customer service. Today, we are one of Scotland's leading automotive businesses, employing over 1,850 colleagues across a wide range of brands and locations.

Guided by our BASICS values, we' are proud of the careers we have helped build, the talent we have developed and the long service of colleagues who have chosen to grow with us.

Whether you are just starting out or looking for your next challenge, there has never been a better time to join us and see where your career can take you.

• Industry leading training and development opportunities.
• Enjoy your birthday off on us every year!
• Generous Holiday Allowance - Your free time matters to us! We give all our colleagues up to 40 days annual leave each year.
• Your Family Matters - As a family run Company, your family matters to us. We offer our colleagues a pension plan, death in service scheme and access to our colleague savings club. We also offer free corporate passes for Five Sister Zoo, Almond Valley and many more local attractions!
• Colleague Discount - We offer excellent discounts on new and used car purchases, parts and servicing across all our brands.
• YourDiscounts is our retail discount partner. You can save hundreds of pounds on everything from holidays to your weekly shopping!
• Vehicle Introduction Bonus - Earn £100 by referring a friend or family member to purchase a car at one of our Dealerships.
• Up to 5 study days off per annum, plus time off for any exams.