Service Manager - Lead Team, Grow Profit & Quality Service

Eastern Western Motor Group; Perth; In loco; GBP 38.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Industry leading training

Birthday off

40 days annual leave

Pension plan

Death in service scheme

Colleague savings club

Free corporate passes

Colleague discount

YourDiscounts retail discounts

Vehicle Introduction Bonus

Study days off

Descrizione del lavoro

Eastern Western Motor Group in Perth, Scotland, is seeking an experienced Service Department leader to plan, budget, and drive performance across the team.

You will oversee recruitment and training, manage resources and profitability, and ensure high standards for sales, customer service and warranty compliance. The role focuses on implementing service plans, developing headcount structures, and delivering industry-leading training and development opportunities.

Mansioni

• Planning & Budgeting: Develop and implement Service Department plans and budgets to meet financial, marketing, and sales targets, including organisational and headcount structures.
• Recruitment & Training: Oversee recruitment processes and ensure annual appraisals and training plans are in place for colleagues to support development and departmental objectives.
• Resource & Performance Management: Maintain control over departmental resources and use monthly financial reports to monitor profitability, productivity, and customer service levels.
• Sales & Customer Service: Create and execute sales, merchandising, and advertising plans; handle customer complaints professionally; and ensure warranty work complies with guidelines.
• Operational Efficiency: Conduct regular team briefings, ensure high standards for premises and equipment, and train Parts colleagues on Service Reception duties.

Descrizione del lavoro

Eastern Western Motor Group in Perth, Scotland, is seeking an experienced Service Department leader to plan, budget, and drive performance across the team.

You will oversee recruitment and training, manage resources and profitability, and ensure high standards for sales, customer service and warranty compliance. The role focuses on implementing service plans, developing headcount structures, and delivering industry-leading training and development opportunities.