Service Manager (Automotive)

Rise Technical Recruitment Limited; Preston; On-site; GBP 30,000 - 39,000; Full time

Benefits offered by this job

Pension

Holiday entitlement

Job summary

Rise Technical Recruitment Limited is seeking a Service Manager (Automotive) based in Preston to take ownership of the front-of-house operation, ensuring a smooth customer journey from booking through to vehicle handover.

The role requires proven experience at Service Reception Manager or Senior Service Advisor level, strong automotive knowledge, and excellent communication in a fast-paced workshop environment. You will collaborate with the workshop team to optimize workflow and productivity.

Qualifications

• Proven experience in a Service Reception Manager or Senior Service Advisor role.
• Strong automotive knowledge including servicing, repairs and diagnostics.
• Confident communicator able to manage customers in a fast paced environment.
• Highly organised with experience using workshop management systems.

Responsibilities

• Manage the service reception as the first point of contact for customers.
• Book in vehicles for servicing, repairs and diagnostics and manage daily schedules.
• Coordinate with workshop control to ensure efficient workflow and turnaround times.
• Handle customer communication, updates, invoicing and service records accurately.

Skills

Service reception

Senior service advisor

Automotive knowledge

Communication

Workshop systems

Tools

Workshop management systems

Job description

Service Manager (Automotive) (BBBH278360) City of Preston, England

Salary: GBP30000 - GBP39000 per annum + Monday - Friday

Service Manager (Automotive)

£39,000 + Monday – Friday + Pension + Holiday

Location: Preston (commutable from Leyland, Broughton, Blackburn, Chorley, Kirkham, Longton

Are you an experienced Service Reception Manager or Senior Service Advisor within the automotive industry looking to join a busy, high performing workshop where customer experience and operational efficiency are key?

We are working with a well established automotive business who are looking for a proven Service Reception Manager to take full ownership of their front of house operation. This is a key position responsible for managing the customer journey from booking through to vehicle completion and handover.

You will be the main point of contact for customers, ensuring a smooth and professional experience while working closely with the workshop team to manage workflow, priorities and productivity in a fast paced environment.

This is not a development role, the client is specifically looking for someone with proven experience at Service Reception Manager or senior Service Advisor level within the automotive sector who can deliver from day one.

The Role:

• Manage the service reception as the first point of contact for customers
• Book in vehicles for servicing, repairs and diagnostics and manage daily schedules
• Coordinate with workshop control to ensure efficient workflow and turnaround times
• Handle customer communication, updates, invoicing and service records accurately

The Person:

• Proven experience in a Service Reception Manager or Senior Service Advisor role
• Strong automotive knowledge including servicing, repairs and diagnostics
• Confident communicator able to manage customers in a fast paced environment
• Highly organised with experience using workshop management systems

Reference Number: BBBH 278360

Keywords: Service Manager, Automotive, Service Receptionist Manager, Preston, Fleet Management,