Service Manager - Autism Care & Service Excellence

Autism; Bryncoch; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Pension – Auto-enrolled pension

33 days annual leave (inc. holidays)

Autism training

Staff discounts

Healthcare cash plan

Life assurance

Flexible benefits

Employee Assistance Programme

Mindfulness resources

Blue Light Card

Job summary

The National Autistic Society is recruiting a Service Manager for Longford Court in Neath. You will lead a multi-home residential service, ensuring high-quality care and safeguarding across four homes and associated services.

The role focuses on operational excellence, service development, and staff performance through reflective practice and innovation. We seek leaders with strong people management skills, experience in residential settings, and a willingness to pursue qualifications (QCF Level

Qualifications

• Experience leading residential or care services.
• Strong leadership and safeguarding awareness.
• Ability to drive continuous improvement and staff development.

Responsibilities

• Prepare services for inspection readiness and service redesign.
• Lead safeguarding and risk management processes.
• Lead and develop staff through regular supervisions, appraisals, coaching & mentoring.
• Manage recruitment, onboarding and retention strategies to build resilient teams.

Skills

Leadership & people management

Staff development

Risk management

Operational excellence

Education

QCF Level 5 or equivalent

Job description

The National Autistic Society is recruiting a Service Manager for Longford Court in Neath. You will lead a multi-home residential service, ensuring high-quality care and safeguarding across four homes and associated services.

The role focuses on operational excellence, service development, and staff performance through reflective practice and innovation. We seek leaders with strong people management skills, experience in residential settings, and a willingness to pursue qualifications (QCF Level