Service Manager

National Autistic Society; Bryncoch; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Auto-enrolled pension

33 days annual leave (incl. holidays)

Induction and autism training

Staff discounts online (Asda, Tesco, 2

Life assurance 2x base salary

Private health & dental

Employee assistance programme

Headspace app for you and up to 3 in a

Job summary

The National Autistic Society is seeking a Service Manager for Longford Court to drive operational excellence and lead teams delivering 24-hour residential support. You will oversee safeguarding, risk management and service redesign to ensure high-quality care for autistic adults and staff development through coaching and regular supervision.

This full-time role (35 hours a week) offers leadership opportunities within a values-driven charity committed to safeguarding and equal opportunities.

Qualifications

• Strong leadership and people management skills with a track record of developing teams.
• Ideally hold a QCF Level 5 or equivalent, or be willing to work towards this qualification.
• Resilience under pressure and ability to adapt to changing priorities.
• This advert is for a full-time position at 35 Hours per week.

Responsibilities

• Prepare services for inspection readiness & contribute to service redesign and transformation. Lead safeguarding and risk management processes.
• Lead & develop staff through regular supervisions, appraisals, coaching & mentoring. Manage recruitment, onboarding and retention strategies to build resilient teams.

Skills

Leadership

People management

Staff development

Coaching

Education

QCF Level 5 or equivalent

Job description

Package Description: The National Autistic Society is committed to safeguarding and promoting the welfare of all children and adults who use our services.

Successful applicants will be required to complete the relevant safeguarding checks.

Join Us as a Service Manager

The National Autistic Society helps create a world that works for autistic people, and we have a rewarding opportunity for a Service Manager at Longford Court.

If you share our values and want to make a difference, we’d love to hear from you.

Visit our website to find out more about who we are: https://www.autism.org.uk/

About the Service

Longford Court includes four residential homes, Ty Coed, Ty Mawr, Ty Mynydd, and Ty Canol, and one bungalow, Ty Coed Bungalow.

Pale Road and Old Road are specialist services that provides 24-hour residential support for four autistic adults with moderate to complex behavioural needs.

About the Role

A fantastic role that is responsible for driving operational excellence in the delivery of services, and employee performance.

What You’ll Do

Prepare services for inspection readiness & contribute to service redesign and transformation. Lead safeguarding and risk management processes.

Lead & develop staff through regular supervisions, appraisals, coaching & mentoring. Manage recruitment, onboarding and retention strategies to build resilient teams.

What We’re Looking For

Strong leadership and people management skills witha track recordof developing teams. Ideally hold a QCF Level 5 or equivalent, or be willing to work towards this qualification.

Resilience under pressure and ability to adapt to changing priorities. This advert is for a full-time position at 35 Hours per week.

What we can offer you Pension

• Auto-enrolled pension scheme.

Annual Leave - 33 days (including public holidays). You can buy or sell leave each year.

Training

• Great induction and training, including autism training.

Discounts

• Online staff discount scheme for shopping, cycling, tech, and more (e.g., Asda, Tesco, Nike, Apple). Healthcare

Life Assurance - 2x your base salary.

• Options like private health, dental insurance, holiday trading, enhanced pension.

Support - 24-hour Employee Assistance Programme and counselling.

• Free Headspace app for you and up to 3 family/friends.

Blue Light Card

• Eligibility for discounts.

We might close this job advert early if we get lots of suitable applications.

To protect our autistic adults at the National Autistic Society, all staff are required to have a criminal background check.

Possession of an Enhanced DBS Check either on the Update Service or conducted within the last 12 months would be preferable but not essential.

Applications for this job are sought from anyone who is suitably qualified and experienced for the role but particularly welcome from autistic people.

We are an equal opportunities employer and part of the Disability Confident Employer scheme.

Important Information Agencies need not apply.

Please note the National Autistic Society are unable to provide sponsorship for Visas.

The National Autistic Society may use artificial intelligence (AI) to assist our recruitment team with reviewing applications for this role.

All application decisions are made by people and are not determined automatically by AI.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).