Service Manager

Autism; Bryncoch; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Pension – Auto-enrolled pension

33 days annual leave (inc. holidays)

Autism training

Staff discounts

Healthcare cash plan

Life assurance

Flexible benefits

Employee Assistance Programme

Mindfulness resources

Blue Light Card

Job summary

The National Autistic Society is recruiting a Service Manager for Longford Court in Neath. You will lead a multi-home residential service, ensuring high-quality care and safeguarding across four homes and associated services.

The role focuses on operational excellence, service development, and staff performance through reflective practice and innovation. We seek leaders with strong people management skills, experience in residential settings, and a willingness to pursue qualifications (QCF Level

Qualifications

• Experience leading residential or care services.
• Strong leadership and safeguarding awareness.
• Ability to drive continuous improvement and staff development.

Responsibilities

• Prepare services for inspection readiness and service redesign.
• Lead safeguarding and risk management processes.
• Lead and develop staff through regular supervisions, appraisals, coaching & mentoring.
• Manage recruitment, onboarding and retention strategies to build resilient teams.

Skills

Leadership & people management

Staff development

Risk management

Operational excellence

Education

QCF Level 5 or equivalent

Job description

The following content displays a map of the jobs location - Neath

Job Reference nationalautisticsociety/TP/1644/647

Number of Positions:

1

Contract Type:

Permanent - Full Time

£35,000 per annum

Working Hours:

35

Location:

Neath

Closing Date:

11/11/2026

Job Introduction

The National Autistic Society is committed to safeguarding and promoting the welfare of all children and adults who use our services. Successful applicants will be required to complete the relevant safeguarding checks.

Join Us as a Service Manager
The National Autistic Society helps create a world that works for autistic people, and we have a rewarding opportunity for a Service Manager at Longford Court. If you share our values and want to make a difference, we’d love to hear from you.

About the Service
Longford Court includes four residential homes, Ty Coed, Ty Mawr, Ty Mynydd, and Ty Canol, and one bungalow, Ty Coed Bungalow. Pale Road and Old Road are specialist services that provides 24-hour residential support for four autistic adults with moderate to complex behavioural needs.

About the Role
A fantastic role that is responsible for driving operational excellence in the delivery of services, and employee performance. The Service Manager will support continuous improvement and contributes to service development through reflective practice and innovation, in alignment with organisational priorities.

What You’ll Do

• Prepare services for inspection readiness & contribute to service redesign and transformation.
• Lead safeguarding and risk management processes.
• Lead & develop staff through regular supervisions, appraisals, coaching & mentoring.
• Manage recruitment, onboarding and retention strategies to build resilient teams.

What We’re Looking For

• Strong leadership and people management skills witha track recordof developing teams.
• Ideally hold a QCF Level 5 or equivalent, or be willing to work towards this qualification.
• Resilience under pressure and ability to adapt to changing priorities.

This advert is for a full-time position at 35 Hours per week.

What we can offer you

• Pension – Auto-enrolled pension scheme.
• Annual Leave – 33 days (including public holidays). You can buy or sell leave each year.
• Training – Great induction and training, including autism training.
• Discounts – Online staff discount scheme for shopping, cycling, tech, and more (e.g., Asda, Tesco, Nike, Apple).
• Healthcare – Cash plan for permanent staff.
• Life Assurance – 2x your base salary.
• Flexible Benefits – Options like private health, dental insurance, holiday trading, enhanced pension.
• Support – 24-hour Employee Assistance Programme and counselling.
• Mindfulness – Free Headspace app for you and up to 3 family/friends.
• Blue Light Card – Eligibility for discounts.

About our application process

When you write your supporting statement:

• Look at the job description and person specification.
• Tell us how your skills and experience match the role.

We might close this job advert early if we get lots of suitable applications.

To protect our autistic adults at the National Autistic Society, all staff are required to have a criminal background check. Possession of an Enhanced DBS Check either on the Update Service or conducted within the last 12 months would be preferable but not essential.

Applications for this job are sought from anyone who is suitably qualified and experienced for the role but particularly welcome from autistic people.

We are an equal opportunities employer and part of the Disability Confident Employer scheme.

Agencies need not apply.

Please note the National Autistic Society are unable to provide sponsorship for Visas.

The National Autistic Society may use artificial intelligence (AI) to assist our recruitment team with reviewing applications for this role. All application decisions are made by people and are not determined automatically by AI.