Service Manager

National Autistic Society; Wedmore; On-site; GBP 32,000 - 44,000; Full time

Benefits offered by this job

Pension

Annual Leave 33 days

Training

Discounts

Healthcare

Life Assurance

Flexible benefits

EAP

Headspace

Blue Light Card

Job summary

The National Autistic Society is seeking a Service Manager for Park View, a residential service in Burnham on Sea. The role focuses on driving operational excellence, safeguarding, and staff performance across a home for autistic adults.

You will lead recruitment, training, and continuous improvement, with a preference for QCF Level 5 and a commitment to inclusive practice. This full-time post is 35 hours per week and offers pension, generous leave and development opportunities.

Qualifications

• Strong leadership and people management skills.
• QCF Level 5 or equivalent (or willingness to work towards).
• Resilience under pressure and adaptability.

Responsibilities

• Prepare services for inspection readiness and transformation.
• Lead safeguarding and risk management processes.
• Lead and develop staff through supervision, appraisals, coaching and mentoring.
• Manage recruitment, onboarding and retention strategies.

Skills

Leadership

People management

Resilience

Education

QCF Level 5 or equivalent

Job description

The National Autistic Society is committed to safeguarding and promoting the welfare of all children and adults who use our services. Successful applicants will be required to complete the relevant safeguarding checks.

Join Us as a Service Manager

The National Autistic Society helps create a world that works for autistic people, and we have a rewarding opportunity for a Service Manager at Park View. If you share our values and want to make a difference, we'd love to hear from you.

About the Service

Park View is a residential service in Burnham on Sea for four autistic adults, there is a self-contained flat within the home and the main house will be shared between 3 individuals when the home is fully occupied. It provides an ideal environment for autistic people and with the help of our fully-trained and experienced staff we can enable individuals to acquire skills to live more independently.

About the Role

A fantastic role that is responsible for driving operational excellence in the delivery of services, and employee performance. The Service Manager will support continuous improvement and contributes to service development through reflective practice and innovation, in alignment with organisational priorities.

What You'll Do

• Prepare services for inspection readiness & contribute to service redesign and transformation.
• Lead safeguarding and risk management processes.
• Lead & develop staff through regular supervisions, appraisals, coaching & mentoring.
• Manage recruitment, onboarding and retention strategies to build resilient teams.

What We’re Looking For

• Strong leadership and people management skills with a track record of developing teams.
• Ideally hold a QCF Level 5 or equivalent, or be willing to work towards this qualification.
• Resilience under pressure and ability to adapt to changing priorities.

This advert is for a full-time position at 35 Hours per week.

What we can offer you

• Pension - Auto-enrolled pension scheme.
• Annual Leave - 33 days (including public holidays). You can buy or sell leave each year.
• Training - Great induction and training, including autism training.
• Discounts - Online staff discount scheme for shopping, cycling, tech, and more (e.g., Asda, Tesco, Nike, Apple).
• Healthcare - Cash plan for permanent staff.
• Life Assurance - 2x your base salary.
• Flexible Benefits - Options like private health, dental insurance, holiday trading, enhanced pension.
• Support - 24-hour Employee Assistance Programme and counselling.
• Mindfulness - Free Headspace app for you and up to 3 family/friends.
• Blue Light Card - Eligibility for discounts.

We might close this job advert early if we get lots of suitable applications.

To protect our autistic adults at the National Autistic Society, all staff are required to have a criminal background check. Possession of an Enhanced DBS Check either on the Update Service or conducted within the last 12 months would be preferable but not essential.

Applications for this job are sought from anyone who is suitably qualified and experienced for the role but particularly welcome from autistic people.

We are an equal opportunities employer and part of the Disability Confident Employer scheme.

Agencies need not apply.

Please note the National Autistic Society are unable to provide sponsorship for Visas.

The National Autistic Society may use artificial intelligence (AI) to assist our recruitment team with reviewing applications for this role. All application decisions are made by people and are not determined automatically by AI.