Service Manager

Career Choices Dewis Gyrfa Ltd; Burnham-on-Sea; On-site; GBP 40,000 - 46,000; Full time

Benefits offered by this job

Pension

Annual leave 33 days

Training

Discounts

Life Assurance

Headspace access

Blue Light Card

Private health

Dental insurance

Holiday trading

Job summary

National Autistic Society's Park View in Burnham-on-Sea is seeking a Service Manager to drive high-quality residential care for autistic adults and lead a small team.

You will oversee safeguarding, risk management and continuous improvement, ensuring readiness for inspections and service redesign. The role requires strong leadership, staff development and the ability to adapt to changing priorities in a busy residential setting.

Qualifications

• Strong leadership and people management skills with a track record of developing teams.
• Ideally hold a QCF Level 5 or equivalent, or be willing to work towards this qualification.
• Resilience under pressure and ability to adapt to changing priorities.
• Full-time role at 35 hours per week.

Responsibilities

• Drive operational excellence in service delivery and staff performance.
• Lead safeguarding and risk management processes.
• Lead and develop staff through supervision, appraisals, coaching and mentoring; manage recruitment and onboarding.

Skills

Leadership

People management

Team development

Adaptability

Education

QCF Level 5

Job description

Package Description: The National Autistic Society is committed to safeguarding and promoting the welfare of all children and adults who use our services.

Successful applicants will be required to complete the relevant safeguarding checks.

Join Us as a Service Manager The National Autistic Society helps create a world that works for autistic people, and we have a rewarding opportunity for a Service Manager at Park View.

If you share our values and want to make a difference, we’d love to hear from you.

Visit our website to find out more about who we are: https://www.autism.org.uk/ About the Service Park View is a residential service in Burnham on Sea for four autistic adults, there is a self-contained flat within the home and the main house will be shared between 3 individuals when the home is fully occupied.

It provides an ideal environment for autistic people and with the help of our fully-trained and experienced staff we can enable individuals to acquire skills to live more independently.

About the Role A fantastic role that is responsible for driving operational excellence in the delivery of services, and employee performance.

The Service Manager will support continuous improvement and contributes to service development through reflective practice and innovation, in alignment with organisational priorities. What You’ll Do Prepare services for inspection readiness & contribute to service redesign and transformation. Lead safeguarding and risk management processes.

Lead & develop staff through regular supervisions, appraisals, coaching & mentoring. Manage recruitment, onboarding and retention strategies to build resilient teams.

What we’re Looking For Strong leadership and people management skills witha track recordof developing teams. Ideally hold a QCF Level 5 or equivalent, or be willing to work towards this qualification. Resilience under pressure and ability to adapt to changing priorities. This advert is for a full-time position at 35 Hours per week.

What we can offer you Pension

• Auto-enrolled pension scheme.

Annual Leave - 33 days (including public holidays). You can buy or sell leave each year.

Training

• Great induction and training, including autism training.

Discounts

• Online staff discount scheme for shopping, cycling, tech, and more (e.g., Asda, Tesco, Nike, Apple).Healthcare
• Cash plan for permanent staff.

Life Assurance - 2x your base salary.

• Options like private health, dental insurance, holiday trading, enhanced pension.

Support - 24-hour Employee Assistance Programme and counselling.

• Free Headspace app for you and up to 3 family/friends.

Blue Light Card

• Eligibility for discounts.

About our application process When you write your supporting statement: Look at the job description and person specification.

Tell us how your skills and experience match the role.

We might close this job advert early if we get lots of suitable applications.

To protect our autistic adults at the National Autistic Society, all staff are required to have a criminal background check.

Possession of an Enhanced DBS Check either on the Update Service or conducted within the last 12 months would be preferable but not essential.

Applications for this job are sought from anyone who is suitably qualified and experienced for the role but particularly welcome from autistic people.

We are an equal opportunities employer and part of the Disability Confident Employer scheme.

Important Information Agencies need not apply.

Please note the National Autistic Society are unable to provide sponsorship for Visas.

The National Autistic Society may use artificial intelligence (AI) to assist our recruitment team with reviewing applications for this role.

All application decisions are made by people and are not determined automatically by AI.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).