Service Manager

Voyage Care; Titchfield; On-site; GBP 38,000 - 42,000; Full time

Benefits offered by this job

Stream - up to 40% pay as earned

Blue Light Card discounts

24/7/365 doctor line

Cash plans for you and family

Enhanced retirement leave

Long service awards

Employee assistance programme

Career progression and development

Job summary

Voyage Care is seeking an experienced Registered Service Manager to lead a specialist residential service in Fareham, Hampshire. You will provide strong leadership to a dedicated team, ensuring high-quality, person-centred care for adults with complex needs.

You will collaborate with commissioners, healthcare professionals and families to achieve outstanding outcomes and drive service improvement, while managing budgets and ensuring regulatory compliance.

Qualifications

• Extensive leadership experience in a care setting.
• Strong knowledge of Positive Behaviour Support (PBS).
• Experience with safeguarding, risk management and CQC requirements.
• Experience managing large staff teams and complex care environments.

Responsibilities

• Lead the day-to-day operation of the service.
• Develop and motivate an established staff team.
• Drive a positive, inclusive culture centred on person-centred support.
• Manage support plans, risk assessments and care reviews.
• Ensure compliance with regulatory, legislative and company requirements.
• Complete audits, investigations, and quality assurance activities.
• Manage budgets and monitor service performance.
• Foster strong relationships with commissioners and professionals.

Skills

Leadership

PBS knowledge

Safeguarding

Risk management

CQC knowledge

Communication

Organizational skills

Staff development

Education

Level 5 Diploma in Leadership for Health and Social Care

Job description

Registered Service Manager - Fareham, Hampshire - £38,000 to £42,000 per annum (Dependent on Experience)

Join Voyage Care and Feel Valued, we reward your dedication with:

• Stream - giving you the flexibility to draw upon up to 40% of your pay as it is earned
• Funded Blue Light Card - hundreds of discounts at high street retailers and more
• 24/7/365 doctor line for you and your family
• Access to cash plans for you and your family
• Enhanced retirement leave
• Long service awards
• Employee assistance programme
• Opportunities for career progression and development

Registered Service Managers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We're currently searching for an experienced and dedicated Registered Service Manager to lead one of our specialist residential services in Fareham, Hampshire. This is a fantastic opportunity to join an established, high-performing team that is committed to delivering exceptional outcomes for people with complex needs.

We are a specialist service dedicated to supporting adults with learning disabilities, complex mental health needs, trauma-related experiences, and behaviours of concern. Our core mission is to provide person-centred support that develops independence, builds resilience, and empowers individuals to progress towards more independent living environments.

About the Role

As Registered Service Manager, you'll provide strong leadership to an experienced and committed team, ensuring the people we support receive high-quality, safe and effective care.

You’ll work closely with commissioners, healthcare professionals, multidisciplinary teams, families and internal stakeholders to ensure outstanding outcomes are achieved for every individual.

Responsibilities will include:

• Leading the day-to-day operation of the service
• Supporting, developing and motivating an established staff team
• Driving a positive and inclusive culture focused on person-centred support
• Managing support plans, risk assessments and care reviews
• Ensuring compliance with regulatory, legislative and company requirementsl
• Completing audits, investigations, reports and quality assurance activities
• Managing budgets and service performance
• Building and maintaining strong professional relationships with stakeholders and commissioners
• Supporting the ongoing development of Positive Behaviour Support approaches across the service
• Participating in the management on-call rota

What We're Looking For

We're looking for a confident and experienced leader who thrives in complex environments and is passionate about achieving positive outcomes for people with varying support needs.

The ideal candidate will have:

• Previous experience as a Registered Manager or in a similar care management role
• Experience of working within Learning Disability, Mental Health or Complex Care services
• Strong knowledge of Positive Behaviour Support (PBS)
• Experience supporting individuals with behaviours of concern and complex presentations
• Experience leading and developing large staff teams
• Knowledge of safeguarding, risk management and CQC requirements
• A Level 5 Diploma in Leadership for Health and Social Care (or equivalent), or willingness to work towards this
• Strong communication, organisational and leadership skills
• The ability to build positive relationships with commissioners, professionals and families

Why This Role?

This is an opportunity to lead a specialist service that genuinely changes lives.

You’ll be joining an experienced and passionate team with a strong reputation for delivering high-quality care and support. The service has established relationships with local stakeholders and professionals and focuses on helping people develop the skills, confidence and independence needed to achieve their personal goals.

We're particularly interested in hearing from experienced managers with backgrounds in:

• Complex Mental Health
• Learning Disabilities
• Positive Behaviour Support
• Specialist Residential Services
• Rehabilitation or Step-Down Services
• Trauma-Informed Care
• Complex Care Environments

If you're an experienced manager looking for your next challenge and want to make a genuine difference to the lives of the people we support, we'd love to hear from you.

Why Choose Us?

We embrace people's differences and encourage you to Be You, and so long as you've got the passion to make someone's life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you throughout your career, with opportunities for promotion, progression and job security within a sector-leading organisation.

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references