Service Manager

Voyage Care; Havant; On-site; GBP 40,000 - 48,000; Full time

Benefits offered by this job

Stream pay up to 40% earned

Blue Light Card discounts

24/7 doctor line

Cash plans for families

Enhanced retirement leave

Long service awards

Sector-leading training

Job summary

Voyage Care is seeking an experienced Registered Service Manager to lead a specialist residential service in the Southampton area. The role focuses on delivering high-quality, person-centred support while ensuring full regulatory compliance and continuous improvement.

You will manage day-to-day operations, develop teams, and drive service improvements, working closely with families, professionals and commissioners to achieve outstanding outcomes.

Qualifications

• Minimum of three years' experience as a Registered Manager in a regulated adult social care setting.
• Previous CQC registration experience.
• Level 5 Leadership for Health and Social Care (or working towards).
• Experience supporting adults with learning disabilities and autism.
• Strong knowledge of CQC regulations, governance and compliance.

Responsibilities

• Manage day-to-day running of the service.
• Lead, coach and develop the staff team.
• Drive quality, compliance and service improvements.
• Complete audits, action plans and regulatory reporting.
• Manage budgets and service performance.
• Ensure safe, person-centred support is delivered.
• Build positive relationships with families, professionals and commissioners.
• Support recruitment, induction and ongoing development of colleagues.
• Prepare the service for inspections and maintain governance.
• Participate in the on-call rota.

Skills

Leadership

Stakeholder management

Governance

Regulatory compliance

People management

Education

Level 5 Diploma in Leadership for Health and Social Care

Job description

Registered Service Manager

Southampton Area | Portswood Up to £44,000

Join Voyage Care and Feel Valued

We reward your dedication with:

• Stream - giving you the flexibility to draw upon up to 40% of your pay as it is earned
• Funded Blue Light Card - hundreds of discounts at high street retailers and more
• 24/7/365 doctor line for colleagues and their families
• Access to cash plans for colleagues and their families
• Enhanced retirement leave
• Long service awards
• Sector-leading training and development opportunities

Are you an experienced Registered Manager looking for your next challenge?

Voyage Care is seeking a passionate and experienced Registered Service Manager to lead one of our specialist residential services in the Southampton area.

This is an exciting opportunity for a confident and capable leader to join a well-established service supporting adults with learning disabilities, autism, mental health needs, epilepsy and behaviours.

The service has strong foundations, a committed staff team and a person-centred culture. We are now looking for an experienced manager who can provide visible leadership, drive quality improvements and support the service in achieving its full potential.

This role would particularly suit someone who enjoys making a real impact, developing teams and delivering outstanding outcomes for the people they support.

About the Role

As Registered Service Manager, you will be responsible for the overall leadership and performance of the service.

Working closely with families, professionals and internal stakeholders, you will lead the team to deliver high-quality, person-centred support whilst maintaining full regulatory compliance and driving continuous improvement.

Your responsibilities will include:

• Managing the day-to-day running of the service
• Leading, coaching and developing the staff team
• Driving quality, compliance and service improvement initiatives
• Completing audits, action plans and regulatory reporting
• Managing budgets and service performance
• Ensuring safe, effective and person-centred support is delivered
• Building positive relationships with families, professionals and commissioners
• Supporting recruitment, induction and ongoing development of colleagues
• Preparing the service for future inspections and maintaining high standards of governance
• Participating in the on-call rota as required

What We're Looking For

Due to the nature and current priorities of the service, we are seeking a manager who can confidently hit the ground running and bring proven leadership experience.

You will have:

• A minimum of three years' experience as a Registered Manager within a regulated adult social care setting
• Previous CQC registration experience
• A Level 5 Diploma in Leadership for Health and Social Care (or equivalent) or willing to work towards level 5
• Experience supporting adults with learning disabilities and autism
• Strong knowledge of CQC regulations, governance and compliance requirements
• A track record of developing teams and improving service quality
• Excellent communication and stakeholder management skills
• A proactive, visible and hands-on leadership style

Why Join This Service?

This is a fantastic opportunity to lead a specialist service that already has many positive elements in place.

You'll be joining a committed team supporting individuals to live fulfilling and meaningful lives whilst playing a key role in shaping the next stage of the service's journey. We're looking for a manager who can provide stability, inspire their team and drive standards forward, ensuring the best possible outcomes for the people we support.

If you're an experienced Registered Manager looking for a role where you can genuinely make a difference, we'd love to hear from you.

We embrace people's differences and encourage you to Be You. So long as you've got the passion to make someone's life better, we can give you the skills, support and opportunities you need to build a rewarding career with Voyage Care.

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.