Service Manager

Voyage-Care; Dover; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Stream – up to 40% of pay as earned

Blue Light Card discounts

24/7/365 doctor line

Healthcare cash plans

Enhanced retirement leave

Long service awards

Training and progression opportunities

Job summary

Voyage Care in Dover is seeking an experienced Registered Manager to lead a well-established residential service. You will oversee day-to-day operations, ensure person-centred support and compliance with CQC standards, and work closely with staff, families and local authorities to secure positive outcomes for the people we support.

As a visible, supportive leader, you’ll develop your team, drive quality improvements and foster a positive culture that enables adults with learning disabilities and

Qualifications

• Experience as a Registered Manager or managing a complex Health & Social Care service.
• Experience supporting people with learning disabilities, autism and behaviours.
• Strong leadership and people management skills.
• Proven experience driving quality and compliance.
• Good understanding of CQC regulations and governance.
• Level 5 Health & Social Care qualification or willingness to enrol with company support.
• Passion for delivering outstanding support and positive outcomes.

Responsibilities

• Oversee day-to-day running of the service.
• Lead, coach and develop the staff team.
• Complete supervisions, appraisals and recruitment activities.
• Deliver high-quality, person-centred support.
• Manage safeguarding, risk and quality processes.
• Complete audits, reports and service improvement plans.
• Manage budgets and service performance.
• Ensure compliance with CQC regulations and organisational standards.
• Build and maintain positive stakeholder relationships.
• Support a culture of continuous improvement.

Skills

Leadership

People management

Quality & compliance

CQC regulations

Healthcare management

Stakeholder relations

Leadership presence

Education

Level 5 Health & Social Care

Job description

Registered Service Manager

Dover | £45,000 per annum

Join Voyage Care and Feel Valued

We reward your dedication with:

• Stream - giving you the flexibility to draw upon up to 40% of your pay, as it is earned
• Funded Blue Light Card - hundreds of discounts at high street retailers and more
• 24/7/365 doctor line for colleagues and their families
• Access to healthcare cash plans for colleagues and their families
• Enhanced retirement leave
• Long service awards
• Excellent training, development and progression opportunities

Ready for Your Next Leadership Challenge?

Registered Managers with a passion for improving lives are at the heart of our management teams.

We're looking for an experienced and ambitious Registered Manager to lead one of our well-established residential services in Dover.

This is an exciting opportunity to join a vibrant, welcoming home that supports adults with learning disabilities, autism, mental health needs and behaviours that may challenge. The service is highly community focused, enabling the people we support to lead meaningful, active lives while promoting independence, choice and person-centred outcomes.

The home benefits from a committed and experienced staff team, a positive culture and strong foundations already in place. We're now looking for a leader who can bring energy, stability and fresh ideas to take the service to the next level.

Why This Role?

This isn't just another Registered Manager position.

It's an opportunity to make your mark in a service where your leadership will genuinely influence quality, culture and outcomes.

We're looking for someone who can:

• Build on existing strengths and drive continuous improvement
• Inspire and develop a dedicated staff team
• Bring fresh ideas, innovation and a positive approach
• Maintain excellent standards of care and compliance
• Create a culture where both colleagues and the people we support can thrive

About the Role

As Registered Manager, you'll lead the day-to-day operation of the service while working closely with colleagues, healthcare professionals, local authorities and families to ensure positive outcomes for the people we support.

Your responsibilities will include:

• Managing the day-to-day running of the service
• Leading, coaching and developing your team
• Completing supervisions, appraisals and recruitment activities
• Delivering high-quality, person-centred support
• Managing safeguarding, risk and quality processes
• Completing audits, reports and service improvement plans
• Managing budgets and service performance
• Ensuring compliance with CQC regulations and organisational standards
• Building and maintaining positive stakeholder relationships
• Supporting a culture of continuous improvement

You will also participate in the on-call rota, subject to service requirements.

Who We're Looking For

This role is ideally suited to an experienced Registered Manager who is looking for a fresh challenge within an established service.

You’ll have:

• Previous experience as a Registered Manager or managing a complex Health & Social Care service
• Experience supporting people with learning disabilities, autism and behaviours
• Strong leadership and people management skills
• Proven experience driving quality and compliance
• Good understanding of CQC regulations and governance
• A Level 5 qualification in Health & Social Care, or the willingness to enrol and work towards one with Voyage Care's support
• A passion for delivering outstanding support and positive outcomes
• Most importantly, you'll be a visible, supportive leader who enjoys developing teams, building relationships and making a real difference.

Why Choose Voyage Care?

We embrace people’s differences and encourage you to Be You. As long as you’ve got the passion to make someone’s life better, we can provide the support, training and development opportunities needed to build a rewarding and successful career.

We encourage our colleagues to Grow Together, offering ongoing learning, career progression and the opportunity to make a lasting impact within a sector‑leading organisation.

If you’re looking for a role where you can bring fresh thinking, lead a dedicated team and make a meaningful difference every day, we’d love to hear from you.