Service Manager

purpletribe; South Shields; On-site; GBP 36,000 - 39,000; Full time

Job summary

Ashdown Care in the Northeast is seeking a Service Manager (Supported Living) to oversee three established services in South Tyneside and to mobilise a brand-new fourth service. You will lead staff teams, manage rotas, quality, safeguarding and risk, while supporting adults with learning disabilities and complex needs to live as independently as possible.

The role is full-time, permanent, 37.5 hours per week, located in South Tyneside, with a clear focus on people, values, and continuous

Responsibilities

• Take overall responsibility for three established supported living services across South Tyneside.
• Lead mobilisation of a brand-new fourth service, building the staff team from the ground up, establishing effective systems and ways of working.

Job description

Service Manager (Supported Living) - South Tyneside | Join the Best in the Northeast!

Salary: £37,314 (£36,114 base + up to £1,200 KPI bonus)

Contract: 37.5 hours per week, full time, permanent

Location: South Tyneside

Make a difference. Live the difference.

At Ashdown Care, we believe work should be more than just a job - it should be a place where you feel valued, supported, and inspired every day.

For over 33 years, we've been a proud, family-run organisation with a reputation for delivering exceptional care across the Northeast. We currently support over 50 service users in ISL settings, are rated Good by CQC, and are on the brink of achieving Outstanding. We also consistently achieve 97%+ in council quality assurance audits.

Our ambition doesn't stop there. In 2022, we opened our first children's home - rated Outstanding on its very first inspection (a rare achievement held by only 6% of providers). Since then, we've been named Team of the Year at the #LoveSouthTyneside Awards 2025 and are finalists for Specialist Care Provider of the Year at the National Care Awards 2025.

And we're just getting started.

We know our greatest asset is you - the people who bring our values of passion, respect, commitment, and continuous learning to life. That's why we work hard to make Ashdown the best employer in the Northeast care sector.

Watch our values videos: ashdowncare.com/about-us - if they align with your values, we'd love to welcome you to the Ashdown family.

Why You'll Love Working with Us

• A Culture of Care - Be part of a supportive, motivated team with approachable managers who genuinely care.
• Recognition That Matters - From regular celebrations to our famous WOW-Wheel, we make sure your wins never go unnoticed.
• Work-Life Balance - Flexible shifts that understand family and life commitments.
• Real Career Growth - Funded training, ongoing professional development, and clear progression opportunities - several of our Service Managers started as Support Workers, and both current Area Managers were previously Service Managers.
• Loyalty Rewards - From refer-a-friend bonuses to long-service recognition, your commitment is valued.
• Inclusive & Diverse - Every voice matters. Every achievement is celebrated.

About the Role

You'll take overall responsibility for three established supported living services across South Tyneside, supporting adults with learning disabilities and/or additional complex needs to live as independently as possible and achieve positive outcomes.

You’ll also lead the mobilisation of a brand-new fourth service in South Tyneside, due to go live shortly - building the staff team from the ground up, establishing effective systems and ways of working, and shaping its culture and standards from the very beginning. You’ll be supported throughout by an experienced wider management and senior leadership team.

Day to day, you’ll lead and develop your staff teams, manage rotas and workforce planning, oversee quality and compliance, safeguarding and risk management, and build strong relationships with the people we support, their families, social worke