Deputy Manager

Salutem LD Bidco Ltd/ Salutem LD Bidco II Ltd/ Sal; South Shields; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Free GP Service

Competency Frameworks

Wagestream

Refer-a-Friend

Sovereign Health Care

Canada Life

Blue Light Card

Pension Scheme

Job summary

Salutem Care and Education in South Shields is seeking a Deputy Manager to support the Registered Manager in the daily running of Wallace Mews/Wallace Lodge care home, ensuring resident needs are met, managing staff, and maintaining high standards of care and regulatory compliance.

You will report to the Registered Manager and help plan, implement, supervise and evaluate service user care, while ensuring policies and procedures are consistently applied.

Qualifications

• NVQ/Diploma in Health and Social Care level 3/5, or working towards.
• Experience of working with individuals with communication difficulties desirable.
• Sound knowledge of CQC Regulations and Standards, the Mental Capacity Act and the Deprivation of Liberty Standards desirable.

Responsibilities

• Demonstrate written communication skills to contribute to a record keeping system.
• Be able to demonstrate a warm, person centred and affirmative approach to the individuals we support.
• Remain compassionate and professional during challenging times.
• Be willing to work alongside clinical professionals.
• Be open to new ideas and ways of working.
• Lead and delegate appropriately when on shifts.
• Complete regular staff supervisions.
• Be a positive role model in all aspects of our daily work life.
• Assist an individual when in crisis to manage their behaviours.

Education

NVQ/Diploma in Health and Social Care level3/5

Job description

About The Company

The Wallace Mews/Wallace Lodge family are recruiting!

Wallace Mews and Wallace Lodge make up an 18-bed care service in South Shields, we support adults with physical and learning disabilities to live the life they love! The Mews supports 15 individuals and the Lodge is for three individuals.

The individuals we support at Wallace Mews love getting stuck in a baking/cooking up a real storm! We’ve all been known to make our very own McDonalds, packing included! We’ve taken part in chocolate workshops and have baked many a cookie for children in need! We love celebrating each other’s birthday and always make time for cake! We often take part in arts and craft’s sessions and have so much fun doing so. We love trips out and you can almost guarantee to find us at a carnival or festival of some kind!

We have a massive duty of care towards those we support who are often the most vulnerable in society, which is why our staff are encouraged to keep up to date with vaccines and focus on self‑care too. Find out more about us on our recruitment site.

About The Role

As a Deputy Manager you will assist the Registered Manager in all aspects of the day-to-day running of the home, this includes ensuring that the needs of the service users are met, managing the staff team, monitoring the quality of care and support, ensuring high standards of professional practice, whilst achieving compliance with external regulatory standards.

Reporting to the Registered Manager, the post holder will work to ensure that specialist and quality care and support for service users is maintained through assisting in the planning, implementation, supervision and evaluation of service user care and support. The Deputy Manager's will also be required to ensure that policies, procedures, systems and workplace practices are fully implemented and consistently applied.

You will be passionate about motivating and empowering your team and encouraging their development. You will also be an inspiring role‑model, leading by example, imparting knowledge, championing best practice and promoting new thinking, enabling the team to help the people we support to make choices and decisions, live each day to the fullest and develop life skills along the way.

We are looking for a highly motivated team member who will either have or be working towards NVQ/Diploma in Health and Social Care level3/5. Experience of working with individuals with communication difficulties is desirable. A sound working knowledge and understanding of CQC Regulations and Standards, the Mental Capacity Act and the Deprivation of Liberty Standards is also desirable.

Creating an environment where people feel safe, we work with each individual to build their confidence and skills, empowering them to lead a rich and fulfilling life as independently as possible.

The successful candidate will need to show a high level of commitment and flexibility in the role and be able to work closely with the Registered Manager and staff team to ensure the very best outcomes are achieved for the individuals residing at Ashleigh House.

In this role you will be expected to:

• Demonstrate written communication skills, sufficient to contribute to a record keeping system.
• Be able to demonstrate a warm, person centred and affirmative approach to the individuals we support.
• Be able to remain compassionate, and professional during challenging times.
• Be willing to work alongside clinical professionals
• Be open to new ideas and ways of working.
• Lead and delegate appropriately when on shifts.
• Complete regular staff supervisions.
• Be a positive role model in all aspects of our daily work life
• Assist an individual when in crisis to manage their behaviours

Benefits

• FREE Online 24/7 GP Service for you and your family from a GP who can prescribe
• Competency Frameworks and Pay Scales
• Wagestream – where any day can be a payday
• Refer-a-Friend Scheme - Instantly earn points and cash rewards
• Sovereign Health Care Plan
• Canada Life, Group Life Assurance
• Blue Light Card
• Blink, our internal communications app
• Pension scheme
• Free DBS check (Disclosure and Barring Service)

Our Core Values

• Supportive: Helping everyone reach their full potential.
• Ambitious: Striving for the best outcomes.
• Loyal: Prioritising our staff and the people we support.
• Unique: Innovating without compromising quality.
• Transparent: Fostering openness and mutual respect.
• Engaging: Partnering with everyone involved.
• Meaningful: Offering fulfilling opportunities.

Why Choose Us?

• Emotional Support: 24/7 Employee Assistance, mental health resources, meditation apps, and bereavement support.
• Medical Support: Free Online GP access, Health Cash Plan, Cancer Cover, and Menopause support.
• Financial Support: Flexible pay with Wagestream, utility bill savings, Money Helper, and Life Assurance.
• Physical Support: Online workouts, Cycle to Work scheme, gym discounts, and National Trust activities.
• Recognised as a Top Employer United Kingdom 2026 by the Top Employers Institute.
• Named among the Top 100 Global Inspiring Workplaces by Inspiring Workplaces.
• Proud to be a Disability Confident Committed employer.

Salutem Care and Education is dedicated to protecting and promoting the well-being of children, young adults, and vulnerable individuals. As part of our safer recruitment process, the successful candidate will be required to complete thorough pre‑employment checks, including an enhanced DBS and, where applicable, overseas criminal record checks.