Service Manager

Pioneer Healthcare Limited; Sheffield; Hybrid; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Hybrid working arrangements

Travel to NHS locations

Job summary

Pioneer Healthcare Limited is seeking a Service Manager to oversee NHS clinical services across multiple locations, ensuring efficient, cost-effective delivery and excellent patient experience.

The role requires strong communication, organisation and the ability to manage competing priorities. Hybrid working is offered, with attendance at the Sheffield head office and travel to NHS sites as required.

Qualifications

• GCSEs in English and Maths at A-C or equivalent.
• Degree level or equivalent qualification / experience.
• Recognised management qualification or equivalent.
• Postgraduate study and/or continuous professional development.
• Registration with a professional body.

Responsibilities

• Oversee daily operational delivery of allocated NHS clinical services and contracts.
• Coordinate clinical and surgical capacity, consultant availability, schedules and bookings.
• Optimise clinic/theatre utilisation, manage resources cost-effectively while ensuring safety and quality.
• Supervise and support patient services coordinators and administrators.
• Liaise with NHS Trusts, commissioners, consultants and patients.
• Monitor service performance, waiting times and contractual KPIs.
• Ensure referrals, appointments and cancellations are managed and outcomes recorded.
• Identify and resolve operational issues and escalate risks as needed.
• Support service mobilisation, development and continuous improvement.

Skills

Communication skills

Organisational skills

Time management

Independent working

Relationship building

Travel willingness

Prioritisation

Microsoft Office

Education

GCSE English and Maths (A-C)

Degree level or equivalent

Recognised management qualification

Postgraduate study / CPD

Registration with a professional body

Tools

Microsoft Office

Job description

We are seeking a highly motivated, experiencedand proactive Service Manager to join our team on a minimum 12-month fixed-termcontract.

Main duties of the job

The successful candidate will manage and coordinate the day-to-day operation of NHS clinical services across multiple locations. They will ensure efficient,cost-effective service delivery, achievement of contractualrequirements and anexcellent patient experience.

This is a varied and demanding role requiringexcellent communication and organisational skills, attention to detail,initiative and the ability to manage competing priorities.

Hybrid working arrangements will be agreedaccording to operational requirements. Candidates must be able to attendPioneer's Sheffield office and travel to NHS service delivery locations asrequired.

About us

Pioneer Healthcare is an established,CQC-registered independent healthcare provider delivering NHS-funded electivecare services across England.

Since 2009, we have worked in partnership withNHS Trusts and Integrated Care Boards to provide high-quality insourcing andoutsourcing services, helping reduce waiting times and improve patient accessto specialist healthcare.

What We Offer

Hybridworking arrangements combining remote working, attendance at our Sheffield head office and travel to NHS service delivery locations, agreed accordingto operational requirements.

• Opportunityto work within a growing independent healthcare provider delivering NHS-fundedservices.
• Supportive, professional and collaborative working environment.
• Varied and rewarding responsibilities.
• Opportunityto contribute directly to improving NHS patient access and reducing waitingtimes.

Job responsibilities

Key Responsibilities

• Oversee the daily operational delivery of allocated NHS clinical services and contracts.
• Coordinate clinical and surgical capacity, consultant availability, clinic and theatre schedules and patient bookings.
• Optimise clinic and theatre utilisation, minimising unused capacity and managing resources cost-effectively while maintaining patient safety and quality of care.
• Supervise and support patient services co-ordinators and administrators.
• Liaise with NHS Trusts, commissioners, consultants, clinical teams and patients.
• Monitor service performance, waiting times, patient pathways and contractual KPIs.
• Ensure timely management of referrals, appointments and cancellations, and timely recording of clinical outcomes.
• Identify and resolve operational issues, escalating risks appropriately.
• Support service mobilisation, development and continuous improvement.
• Ensure compliance with company policies, information governance and patient confidentiality requirements.
• Contribute to operational meetings, service reports and performance reviews.

Person Specification

Qualifications

• -GCSE grade A to C in English and Maths
• Degree level or equivalent qualification /equivalent level of experience.
• Recognised management qualification
• Evidence of postgraduate study and /or continuous professional development
• Registration with a professional body

Experience

• Experience in healthcare service management or senior healthcare administration, together with experience in capacity and demand management.
• Strong commercial acumen, with an understanding of capacity planning, resource management and cost-effective healthcare service delivery.
• Excellent written and verbal communication skills.
• Strong organisational, administrative and time-management skills.
• Highly motivated, proactive and able to work independently.
• Experience managing multiple priorities and working to deadlines.
• Confident IT skills, including Microsoft Office applications.
• Ability to build positive working relationships with clinical and non-clinical colleagues.
• Strong problem-solving skills and attention to detail.
• A flexible, professional and patient-focused approach.
• Willingness to travel to service delivery locations as required.
• Previous NHS experience; knowledge of patient pathways and referral systems; and experience of managing healthcare administrative teams.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Full-time,Flexible working,Home or remote working