Assistant Operations Manager - NE South

Intrahealth Ltd; Tees Valley, New Brancepeth, Sunderland; On-site; GBP 30,000 - 40,000; Full time

Job summary

IntraHealth Ltd is seeking an Assistant Operations Manager to support the Operations Manager and immunisation contracts across NE Central and NE South in Sunderland, South Tyneside, Durham and Cleveland. The role requires travel between offices with mileage allowances and close collaboration with locality leads to drive performance.

Ideal candidates will have NHS knowledge, project and people management experience, and a full UK driving license.

Qualifications

• Educated to GCSE/GCE A level or equivalent.
• Evidence of commitment to professional development and training.
• Experience in leading and managing teams.

Responsibilities

• Provide support to the Operations Manager and Clinical Services personnel.
• Coordinate services to improve performance and productivity across contracts.
• Manage rostering and deployment to meet contract delivery targets.
• Assist in budget control and resource management within set budgets.
• Support service implementation and continuous improvement activities.

Skills

Team leadership

Project coordination

People management

Communication

Flexible/adaptable

Education

GCSE or A level equivalent

Tools

MS Office

SystemOne

Job description

Our Clinical Services Division is seeking to appoint an Assistant OperationsManager to provide support to our Operations Manager and the Immunisationcontracts across NE Central and NE South (Sunderland, South Tyneside, Durham & Cleveland) andto drive further success for the organisation. You will work across offices with qualifying mileagepaid, you will work closely with the OperationsManager to organise and co-ordinate our services and improve performance andproductivity across our care contracts. You will need to be practical, flexibleand have excellent proven people skills.Your support of theoperations process will be crucial and have a profound impact on the overallsuccess and smooth running of the regional offices.

This is a great opportunity for an ambitious person with energy andintellect to develop and progress with a growing team.

Ideal candidates will have knowledge and experience of the NHS. You willbe a graduate or have equivalent experience with a demonstrable track record inproject and people management. Applicants must have a full UK drivinglicence and be willing and able to travel between the offices and anywherein the UK.

Main duties of the job

The purpose of the Assistant Operations Manager is toprovide support to all Clinical Services personnel, key contracts and allpersonnel in the locality, acting as the first port of call for all queries andany issues which need resolving. With only unusual or complex issues being escalatedto the Operations Manager.

The Operations Manager is responsible for overall performanceof the locality Clinical Services team and contract delivery, analyzing performanceand providing feedback, guidance and encouragement in order to impact results.The Assistant Operations Manager will support the Operations manager in doingthis.

The Assistant Operations Manager will have delegated line management responsibility for ClinicalServices support staff in the Locality, working closely with and supportingLocality Leads.

TheAssistants Operations will have delegated responsibility for the service in theabsence of the Operations manager, as appropriate and within the standing financialinstructions for the organisation. With the support of the Clinical services Manager.

About us

IntraHealth is one of the U.K.s leading independent providers of NHSPrimary and Community Care services. We employ over 500 staff working acrossthree divisions of primary care, clinical services, and pharmacy throughoutEngland. Due to our growing reputation for delivery of diverse NHS clinicalcontracts, all divisions are experiencing significant growth.

We are awell established organisation having provided NHS services since 1999. Ourteam is made up of GPs, Advanced Nurse Practitioners (ANPs), Nurses,Pharmacists, Pharmacy Technicians, Health Care Assistants (HCAs) and localadministration teams supported by a centralised back office function; providingfinance, HR, administration and data analysis support.

As one of the UKs largest providers of immunisation and vaccination services we have been delivering immunisation programmes since 2009. Our team of Nurses and Healthcare Assistants supported by a team of administrative staff provide the programme through a convenient service that visits schools. We are one of the countrys top performers and were shortlisted in 2018 for the NHS Employer Flu Fighter award in Greater Manchester.

We operate NHSservices across the North East, North West and Yorkshire.

Job responsibilities

o Managing clinical services support staff in the locality. Ensure staff are supported appropriately toensure that the locality is effective, providing practical help in solving dayto day issues. With complex or unusual situations being escalated to the OperationsManagers

o Ensure staff follow all Standard operating proceduresand company policies, in a positive and supportive way

o Ensuring staff rostering and deployment is appropriateto contract delivery and organizational targets.

o Assist the Operations manager in controllingexpenditure and resources within tight budgets, feeding into the monthly updateson the performance management of projects.Ensure that necessary action is taken to achieve contract compliance

o Work with the locality team to support theimplementation of services, participating in associated activities as required

o Deal with sometimes conflicting priorities andpressures from all sides, balance these priorities and find appropriatesolutions

o Co-ordinate resources such as premises, equipment andsupplies

o Support the Operations manager and Clinical ServicesManager in service monitoring and reporting, delivery of service change andcontribute to continuous improvement activities and service innovation

o Support all Clinical Services contracts to ensure effective delivery across allcontracts, improving the quality and uptake at a local level in partnershipwith PHE, Health Protection teams and Commissioners.

o Lead on data retention in the locality and the use ofe-consent, SytemOne, the use of Paper consent and the scanning retention and disposal

o Deal with Human resources issues with the Support of theOperations manager and HR department and will include investigations as laid downin company policies.

oGeneralhousekeeping of the office and management of deliveries and supplies to supportcontracts. Some manual handling may be required, in line with our Movingand Handling policy. Mandatory training on Manual Handling is required.

Person Specification

Qualifications

• Educated to a minimum GCSE/GCE A level or equivalent.
• Evidence of a commitment to continuing professional development and training.

Experience

• Knowledge and experience of leading and managing teams.
• Experience of successful planning, coordinating and implementing projects.
• Experience of multi-disciplinary working.
• Experience of successfully implementing change.
• NHS experience.
• Working knowledge of NHS structures and organisations.
• Dealing with confidential and sensitive information.
• Proactively setting, managing and controlling budgets and expenses.
• Have experience of working in regulated sectors and CQC.

Skills and Abilities

• Able to juggle and prioritise multiple and changing priorities in response to a rapidly developing agenda.
• A skilled communicator, both verbally and in writing can interpret and explain complex issues in a manner suitable for a variety of audiences.
• Strong negotiation and influencing skills.
• Ability to work in a team and to network with others, building relationships in order to achieve goals.
• Self confidence and self belief when presented with challenges and resistance.
• A self starter who can work for prolonged periods of time without direct input whilst keeping colleagues well informed of progress.
• Current and valid UK driving license/ car owner and ability to travel throughout the UK.
• IT literate and advanced working knowledge and computer proficiency of all MS office packages.
• Able to work flexibly including weekends and evening work.
• To operate with a high level of autonomy, professionalism passion and dedication to deliver timely standards with a high level of attention to detail and accuracy.
• Demonstrate an understanding of the data protection act and patient confidentiality, clinical and information governance and Caldicott requirements.
• Ability to think strategically.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.