Hub Administrator

Connect Healthcare Rotherham CIC; Rotherham; On-site; GBP 18,000 - 24,000; Full time

Job summary

Connnnect Healthcare Rotherham CIC is seeking an experienced administrator to join our NHS-facing team in Rotherham. The role supports busy reception and office functions across GP practices within the federation, handling enquiries, data entry, and file management with discretion.

You will work in a community healthcare setting, requiring accuracy, confidentiality (GDPR) and a professional telephone manner. The post involves flexible hours and travel to local events as needed.

Qualifications

• GCSE English and Maths at C/4 or above.
• NVQ Level 2 or 3 in Business Administration or Customer Service.
• Previous admin experience in healthcare or NHS preferred.

Skills

Telephone etiquette

Organisational skills

Clinical systems

Education

GCSE English & Maths

NVQ in Business Admin or Customer Service

Tools

Microsoft Office

Job description

The detailed job overview for this advert can be found in the job description and person specification attached.

Main duties of the job

The detailed main duties of this advert can be found in the job description and person specification attached.

About us

Connnnect Healthcare Rotherham Community Interest Company (CIC) is a federation of 28 GP practices in Rotherham. The organisation is led by a Board of representatives from general practice in the Borough, with executive leadership from a Medical Director on a part-time basis.

The organisation currently delivers extended access primary care services in Rotherham and a Physio First service in partnership with the local acute and community trust, the largest of its kind currently operating. In addition, the organisation is supporting the development of primary care networks and manages delivery of training and development to large cohorts of the general practice workforce.

Our Vision

We are a GP-led organisation and aim to provide services for direct patient care and to support GP practices. We will be a patient-centred, working collaboratively across general practice and with partners to provide high-quality services, positive working experiences for our staff, and to secure the sustainability of general practice in Rotherham

Job responsibilities

The detailed job description and person specification for this advert can be found in the job description and person specification.

Person Specification

Qualifications

• GCSE (or equivalent) English and Maths (Grade C/4 or above)
• NVQ Level 2 or 3 in Business Administration or Customer Service

Experience

• Previous administrative experience
• Experience managing telephone enquiries
• Experience working with confidential information
• Experience using Microsoft Office
• Experience within the NHS, primary care or community healthcare
• healthcare; Experience using electronic patient record systems

Knowledge

• Understanding of confidentiality and GDPR
• Knowledge of good customer service principles
• Understanding of administrative processes
• Knowledge of NHS services
• Knowledge of Information Governance
• Understanding of referral pathways

Skills

• Excellent telephone manner
• Strong organisational skills
• Knowledge of clinical systems

Personal Qualities

• Professional and compassionate
• Calm under pressure
• Flexible
• Reliable
• Excellent attention to detail
• Able to maintain confidentiality
• Experience supporting service improvement

Other

• Willingness to undertake mandatory training
• Ability to travel to community events when required
• Flexible approach to working hours where service needs require
• Full UK driving licence and access to transport

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.