Service Manager

Wr Hvac; Ringway; On-site; GBP 38,000 - 42,000; Full time

Benefits offered by this job

Pension

Company benefits

Product and industry training

Long-term career progression

No call-out responsibility

Job summary

Wr Hvac is seeking a Service Manager for its heat pump operations, office-based in the UK. The role focuses on ensuring the service department runs smoothly, with responsibility for scheduling engineers, administering PM visits, and managing service documentation.

You will oversee customer communications, maintain records, and coordinate quotes, parts and visits, enabling the engineering team to deliver high-quality service. Long-term progression to senior roles is available.

Qualifications

• Experience coordinating service departments
• Experience managing field engineer diaries
• Strong organisational skills and attention to detail
• Excellent communication and customer service
• Proficient with CRM, scheduling or service-management systems
• HVAC/heating/renewables/engineering background advantageous

Responsibilities

• Manage the day-to-day administration of the service department
• Plan and schedule engineer workloads
• Coordinate planned preventative maintenance visits
• Manage engineer diaries and geographical routing
• Book appointments with customers and site contacts
• Monitor upcoming service and maintenance requirements
• Manage service contracts and renewal dates
• Ensure engineers have the correct job information before attending site
• Process completed job sheets and service reports
• Maintain accurate customer and equipment records
• Raise quotations and purchase orders where required
• Coordinate parts and materials for scheduled visits
• Handle customer enquiries and service updates
• Monitor outstanding jobs and ensure work is closed efficiently
• Produce service department reports and KPIs

Skills

Service coordination

Engineering scheduling

Customer service

CRM systems

Organised / detail oriented

Multi-tasking

Tools

CRM systems

Job description

Service Manager - Heat Pumps

Office Based

£38,000-£42,000 + Package

Monday-Friday

We're recruiting a Service Manager for a specialist heat pump manufacturer.

The Role

• Manage the day-to-day administration of the service department
• Plan and schedule engineer workloads
• Coordinate planned preventative maintenance visits
• Manage engineer diaries and geographical routing
• Book appointments with customers and site contacts
• Monitor upcoming service and maintenance requirements
• Manage service contracts and renewal dates
• Ensure engineers have the correct job information before attending site
• Process completed job sheets and service reports
• Maintain accurate customer and equipment records
• Raise quotations and purchase orders where required
• Coordinate parts and materials for scheduled visits
• Handle customer enquiries and service updates
• Monitor outstanding jobs and ensure work is closed efficiently
• Produce service department reports and KPIs

The Candidate

• Service coordination, administration or service management experience
• Experience managing field engineer diaries advantageous
• Highly organised with strong attention to detail
• Comfortable managing multiple jobs and priorities
• Strong customer service and communication skills
• Confident using CRM, scheduling or service-management systems
• Experience within HVAC, heating, renewables or engineering advantageous
• Technical heat pump knowledge is not required

Package

• £38,000-£42,000 basic
• Monday-Friday
• No call-out responsibility
• Pension
• Company benefits
• Product and industry training
• Long-term career progression

The Opportunity

This role is about making sure the service operation runs smoothly behind the scenes.

You'll take ownership of engineer scheduling, PPM administration, customer communication, service documentation and general coordination, allowing the engineering team to concentrate on delivering the work.

Long-term progression into Senior Service Manager to Service Operations Manager / Operations Manager.