Heat Pump Service Operations Manager

White Recruitment Limited; Manchester; On-site; GBP 38,000 - 42,000; Full time

Benefits offered by this job

Pension

Company benefits

Product & industry training

Career progression

Job summary

White Recruitment Limited is recruiting a Service Manager for a specialist heat pump manufacturer. This office-based role focuses on administration, organisation and coordination of the service operation to ensure engineers are scheduled and maintenance visits run efficiently.

The ideal candidate has service coordination/management experience, excellent organisation, and strong customer communication skills. There is no requirement for technical heat pump knowledge.

Qualifications

• Experience in service coordination, administration or service management.
• Experience managing field engineer diaries advantageous.
• Highly organised with strong attention to detail.
• Confident using CRM, scheduling or service-management systems.
• Experience within HVAC, heating, renewables or engineering advantageous.
• Technical heat pump knowledge is not required.

Responsibilities

• Manage the day-to-day administration of the service department.
• Plan and schedule engineer workloads.
• Coordinate planned preventative maintenance visits.
• Manage engineer diaries and geographical routing.
• Book appointments with customers and site contacts.
• Monitor upcoming service and maintenance requirements.
• Manage service contracts and renewal dates.
• Ensure engineers have the correct job information before attending site.
• Process completed job sheets and service reports.
• Maintain accurate customer and equipment records.
• Raise quotations and purchase orders where required.
• Coordinate parts and materials for scheduled visits.
• Handle customer enquiries and service updates.
• Monitor outstanding jobs and ensure work is closed efficiently.
• Produce service department reports and KPIs.

Skills

Service coordination

Scheduling

Customer service

CRM experience

Attention to detail

Engineer diaries management

Multi-tasking

Tools

CRM systems

Scheduling software

Service-management platforms

Job description

White Recruitment Limited is recruiting a Service Manager for a specialist heat pump manufacturer. This office-based role focuses on administration, organisation and coordination of the service operation to ensure engineers are scheduled and maintenance visits run efficiently.

The ideal candidate has service coordination/management experience, excellent organisation, and strong customer communication skills. There is no requirement for technical heat pump knowledge.