Service Manager

BHG MARINE LTD; Pennington; On-site; GBP 42,000 - 52,000; Full time

Benefits offered by this job

Pension

Health insurance

Dividend bonus scheme

Cycle to work

Employee discount

On-site parking

Job summary

BHG Marine Ltd is seeking an experienced Service Manager to organise and oversee service and production of small craft and outboards. The role suits someone with a marine, technical and management background, located at our site on the Lymington River.

The successful candidate will lead department staff, manage bookings and scheduling, and ensure high standards of customer service, safety and profitability across all service activities.

Qualifications

• Proficient in MS Office and ERP software.
• Experience in a customer-facing role.
• Strong management and organisational abilities.
• Excellent interpersonal and teamwork skills.
• Diagnostics and problem solving capabilities.
• Marine technical background.
• Experience with small craft fitting.

Responsibilities

• Coordinate and oversee service and production of small craft and outboards.
• Manage job bookings, scheduling, and production workflows.
• Estimate, invoice and maintain service records.
• Maintain high customer relationship standards and service quality.
• Lead and manage department staff and activities.
• Ensure services are delivered safely, efficiently and profitably.
• Act as the warranty and aftersales liaison.

Skills

MS Office

ERP software

Customer-facing

Management

Organisational skills

Interpersonal skills

Diagnostics

Marine technical

Small craft fitting

Job description

BHG Marine is looking for an experienced service manager to organise and oversee service and production of small craft & outboards. The role will ideally suit someone with a marine, technical & management background.

Founded in 1947 BHG Marine has enjoyed a long-standing presence in the boating industry. Now part of the Berthon group, BHG is based on the Lymington River in Lymington Marina. We offer a broad range of craft and services to leisure, commercial & professional clients.

Key Responsibilities:

• Customer contact by phone, email and in person.
• Offer & promote our range of services
• Manage job booking & scheduling of service, repair, maintenance & production.
• Estimating, invoicing, & service record keeping.
• Maintain & support high customer relationship standards.
• Lead & manage the activities of department employees.
• Monitor & ensure our services sold are delivered safely, efficiently & profitably.
• Act as the point of contact for warranty & aftersales.
• Job & production material sourcing.
• Support other departments.
• Support and training provided.

Experience / Skills:

• Proficient in MS Office & ERP software.
• Experience in a customer-facing role.
• Management & organisational skills.
• Interpersonal skills & teamwork.
• Diagnostics & problem solving.
• Marine technical background.
• Small craft fitting.

Job Type:

• 5 days a week.
• Rota of one Saturday in four.
• 33 days holiday per year including bank holidays.
• Company pension.
• Company health insurance.
• Notional dividend bonus scheme.
• Cycle to work scheme.
• Employee discount.
• Free on-site parking.