Service Manager

Caretech UK Ltd; Manchester; On-site; GBP 65,000 - 80,000; Full time

Benefits offered by this job

Recommend A Friend Bonus

Free DBS Check

Blue Light Card

Stakeholder Pension

Free Employee Assistance Programme

Annual Employee Awards Evening

Employee Recognition Schemes

Ongoing training with career growth up

Job summary

CareTech Community Services Ltd is seeking an experienced Senior Service Manager (Complex Needs) to provide operational and strategic leadership across Adults North services. The role covers Greater Manchester, Yorkshire and North Wales with regional travel and responsibility for individuals with learning disabilities, autism and mental health needs.

You will oversee multiple services, lead service development, ensure regulatory standards are met and coach managers and frontline teams to deliver

Qualifications

• Level 5 Health & Social Care qualification or equivalent.
• Management/leadership qualification (Level 3 or higher).
• Experience as a CQC Registered Manager within multi-site complex needs services.

Responsibilities

• Oversee and support multiple supported living services.
• Lead service development, start-ups and transitions with Locality and New Business teams.
• Ensure services meet or exceed CQC and regulatory standards.
• Coach, mentor and develop Registered Managers, Service Managers and frontline teams.
• Build relationships with commissioners, local authorities and professionals.
• Manage budgets, risks, quality assurance and continuous service improvement.
• Contribute to regional Senior Management Team discussions.
• Lead or support complex HR investigations when required.

Skills

Leadership

People management

Communication

Decision-making

Calm under pressure

Education

Level 5 Health & Social Care qualification

Management qualification (Level 3+)

Experience as CQC Registered Manager

Job description

Senior Service Manager (Complex Needs)

Department: Adults North

Location: Regional - travel required across Greater Manchester, Yorkshire, North Wales

Salary: £(phone number removed) plus £3600.00 car allowance + bonuses

'Extraordinary Days, Every Day'

At CareTech, we are committed to delivering Extraordinary Days, Every Day through high-quality, person-centred care. Our focus is on empowering independence, building confidence and life skills, and supporting people to live fulfilling lives in environments that best suit their needs.

We are seeking an experienced Senior Service Manager (Complex Needs) to provide operational and strategic leadership across our Adults North services. This senior role supports individuals with learning disabilities, autism, mental health conditions and other complex needs to live safe, fulfilling and person-centred lives.

Key Responsibilities

• Oversee and support multiple supported living services
• Lead service development, start-ups and transitions in partnership with Locality and New Business teams
• Ensure services meet or exceed CQC and regulatory standards
• Coach, mentor and develop Registered Managers, Service Managers and frontline teams
• Build strong relationships with commissioners, local authorities and professionals
• Manage budgets, risks, quality assurance and continuous service improvement
• Contribute to regional Senior Management Team discussions
• Lead or support complex HR investigations when required

Essential Requirements

• Level 5 qualification in Health & Social Care (or equivalent)
• Management/Leadership qualification (Level 3+)
• Experience as a CQC Registered Manager
• Multi-site management experience within complex needs services
• Strong knowledge of person-centred, trauma-informed practice
• Experience with safeguarding, inspections and statutory authorities
• Financial and people management experience
• Full UK driving licence and access to own vehicle

Skills & Attributes

• Strong leadership, communication and decision-making skills
• Calm, resilient and values-driven
• Passionate about empowering people with complex needs
• High standards of integrity, professionalism and accountability

Additional Information

• Flexible working required, including occasional evenings/weekends
• Enhanced DBS required
• Commitment to safeguarding, equality and ongoing professional development

What We Offer

• Recommend A Friend Bonus
• Free DBS Check
• Blue Light Card
• Stakeholder Pension
• Free Employee Assistance Programme
• Annual Employee Awards Evening
• Employee Recognition Schemes
• Ongoing training with clear career progression opportunities, including access to qualifications up to degree level
• CareTech Foundation - Opportunity to apply for family and friend’s grant

Due to the high volume of applications, only shortlisted candidates will be contacted within 7–10 days.

About CareTech

CareTech Community Services Ltd, established in 1994, is one of the largest providers of specialist social care services supporting 5000 adults with a wide range of needs in more than 300 services across the UK. Committed to the highest standards of care and governance, we provide innovative care pathways for vulnerable people to live in community settings. We support people to take control of their lives – this could be finding employment, having an active social life, learning new skills or building self-confidence.

CareTech Community Services are proud to inform you that they are a Disability Confident Leader.

Equal Opportunities

Some roles may require male or female employees only, where this is a genuine occupational requirement in accordance with the Equality Act 2010.

Locations

Greater Manchester - Service Manager [SYS-27239]

North Yorkshire - Service Manager [SYS-27239]

South Yorkshire - Service Manager [SYS-27239