Complex Care Assistant

Routes Healthcare (North) Limited; Salford; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Routes Academy programme with complex‑

Clinical skills training in tracheost,

Night shift enhanced rates

Staff referral scheme

Job summary

Routes Healthcare is recruiting for a complex care role in Salford. You will provide dedicated 1-2-1 care in clients’ own homes, including tracheostomy care, ventilation support, PEG feeding, and meticulous clinical documentation.

Shift patterns include day and night work across multiple packages, with 24/7 on-call clinical support. Applicants should have at least 6 months paid UK care experience, NVQ L2/L3 in Health & Social Care, and the right to work in the UK without sponsorship.

Qualifications

• Must have at least 6 months paid care experience in the UK, ideally with complex care experience.
• NVQ Level 2 or 3 in Health and Social Care is required.
• Right to work in the UK without employer sponsorship is required.

Responsibilities

• Providing 1-2-1 care in clients' own homes.
• Supporting clients with tracheostomy care, ventilation, and respiratory needs.
• Managing complex medication regimens and clinical observations.
• Providing personal care with dignity and respect.
• Supporting PEG feeding and nutritional management.
• Monitoring changes in client condition and escalating as needed.
• Working with healthcare professionals and families.
• Maintaining accurate care records and clinical documentation.
• Communicating effectively with clients, families and the care team.

Skills

Care experience

Tracheostomy care

Ventilation support

PEG feeding

Clinical observations

Record keeping

Communication

Education

NVQ Level 2 or 3 in Health and Social Care

Job description

IMPORTANT: Unfortunately, Routes are unable to offer a job to anyone who does not have the right to work in the UK or needs employer support.

Location: Salford

Pay Rate: £14.24 per hour (including holiday pay)

Guaranteed hours available after a successful probation.

About Us

Routes Healthcare is a leading complex care provider - we are a care company, not an agency. We're real people who put individual healthcare needs first. We support people in their own homes (not in care homes), providing specialist 1-2-1 care for clients with complex health needs.

About the Role

This is a complex care position - you'll be providing dedicated, specialist care to clients with long-term complex health conditions in their own homes.

What You'll Be Doing:

• Supporting clients with tracheostomy care, ventilation support, and respiratory needs
• Managing complex medication regimens and clinical observations
• Providing personal care with dignity and respect for clients with physical disabilities
• Supporting clients with PEG feeding and nutritional management
• Monitoring and responding to changes in client condition
• Working closely with healthcare professionals and families
• Providing 1-2-1 care in the client's own home
• Working solo or as part of a 2-person team on double-up care packages
• Following detailed care plans created by our clinical team
• Maintaining accurate care records and clinical documentation
• Communicating effectively with clients, families, and the wider care team

We provide complex care across Salford and the surrounding areas.

What Makes Complex Care Different:

Unlike standard homecare, you'll be working with clients who have significant clinical needs requiring enhanced skills and training. This includes supporting people with:

• Long-term ventilation and tracheostomy care
• Neurological conditions requiring specialist positioning and care
• Life-limiting conditions requiring palliative and end-of-life care
• Complex physical disabilities requiring moving and handling expertise

All focused on supporting each individual's lifestyle and wellbeing while managing their clinical needs safely and effectively.

We are committed to making lives better 24 hours a day, 7 days a week - not only for the people we support but their loved ones and family members too.

Shift Patterns & Hours

Complex care packages typically include:

• Consistent shift patterns with the same client(s)
• Range of shifts available Monday to Sunday (weekend availability required)
• Day shifts or night shifts available
• Shifts typically 8-12 hours depending on package
• Shifts allocated based on business needs and your availability
• Once committed to a shift, we need you to complete the full shift reliably

What We Offer

• Routes Academy programme with specialist complex care training
• Clinical skills training including tracheostomy, ventilation, PEG feeding
• Ongoing training and progression opportunities into senior complex care roles

Support:

• Dedicated clinical on-call team available 24/7
• Regular clinical supervision and competency assessments
• Wellbeing and mental health support
• We don't use agency staff - you'll work alongside employed Routes care workers only

Rewards:

£14.24 per hour (includes holiday pay)

• Staff referral scheme with generous incentives (up to £250 per referral)
• Enhanced rates for specialist skills and night shifts

What You Need

• The right to work in the UK without needing employer support
• At least 6 months paid care experience in the UK, ideally with complex care experience
• Reliable, compassionate, and committed to delivering excellent clinical care
• Willingness to complete specialist training in complex care skills
• Experience with tracheostomy care, ventilation, PEG feeding, or similar clinical skills
• NVQ Level 2 or 3 in Health and Social Care

(We provide comprehensive training in complex care skills for candidates with the right attitude and care experience)

Ready to Make a Difference?

Routes Healthcare is committed to making lives better through exceptional complex care services.