Service Manager

Change Grow Live; Liverpool; On-site; Confidential; Full time

Benefits offered by this job

25 days annual leave

Wellness Hour

Wellness Hub access

Employee Assistance Programme

Contributory pension scheme

Lifestyle & retail discounts

Refer-a-Friend scheme

Job summary

Change Grow Live is seeking an experienced Service Manager in Liverpool to lead operational delivery across a large drug and alcohol treatment service. You will ensure safe, effective and accessible services, while driving performance, quality improvement and staff development.

You will partner with commissioners and stakeholders, manage budgets, and lead a multidisciplinary team to deliver positive outcomes for service users. A health/social care or management qualification is preferred.

Qualifications

• Significant experience managing drug and alcohol services.
• Experience leading multidisciplinary teams.
• Strong understanding of performance management, quality assurance and governance frameworks.
• Experience managing contracts, budgets and service delivery targets.
• Knowledge of recovery‑oriented approaches and treatment systems.
• Experience developing effective partnerships with commissioners and external stakeholders.
• Excellent leadership, communication and influencing skills.
• Ability to analyse data, identify issues and drive improvements.
• Commitment to safeguarding, equality, diversity and inclusion.
• A recognised qualification in health, social care or management, or willingness to work towards one.

Responsibilities

• Provide operational leadership across designated teams and service functions, ensuring services are safe, effective, accessible and outcomes‑focused.
• Work with Services Manager and senior stakeholders on service performance, quality improvement, safeguarding, governance, health and safety and contractual delivery.
• Support staff to deliver high‑quality, person‑centred services while driving innovation, partnership working and continuous improvement.
• Motivate and develop teams while maintaining a strong focus on service user outcomes.
• Collaborate with commissioners, partner agencies and community stakeholders to meet targets.

Skills

Leadership

Partnerships

Performance management

Governance

Contract management

Data analysis

Safeguarding

Equality & inclusion

Staff development

Education

Health, social care or management qualification

Job description

Overview

Change Grow Live are a charity dedicated to the belief that we can make a difference to the lives of the people we support, offering treatment, recovery and wellbeing services in a safe, respectful and inclusive environment.

Our core values are Be Open, Be Compassionate and Be Bold, and our teams apply these every day to help people change the direction of their lives, grow as individuals and live life to their full potential.

We are looking for an experienced, values-driven and inspirational Service Manager to join our Liverpool Drug and Alcohol Service. This is an exciting opportunity to provide operational leadership across a large and diverse treatment and recovery system, supporting people affected by drug and alcohol use across Liverpool.

Where: Liverpool

Hours: 37.5 hours per week

Contract Type: Fixed Term Contract of 3 months (Welcome Internal Secondment)

Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

Responsibilities

This is a key leadership role within one of Change Grow Live's largest and most innovative services.

As Service Manager, you will provide operational leadership across designated teams and service functions, ensuring services are safe, effective, accessible and focused on delivering positive outcomes for the people who use them.

Working closely with the Services Manager and senior stakeholders, you will be responsible for service performance, quality improvement, workforce development, safeguarding, governance, health and safety, and contractual delivery. You will support staff to deliver high-quality, person-centred services while driving innovation, partnership working and continuous improvement.

The successful candidate will have significant experience of managing substance misuse services, strong leadership skills and a track record of delivering performance and quality outcomes within complex service environments. You will be confident working with commissioners, partner agencies and community stakeholders and will have the ability to motivate and develop teams while maintaining a strong focus on service user outcomes.

About You

• Significant experience of managing drug and alcohol services or related health and social care services.
• Experience of leading and developing multidisciplinary teams.
• Strong understanding of performance management, quality assurance and governance frameworks.
• Experience of managing contracts, budgets and service delivery targets.
• Knowledge of recovery-oriented approaches and treatment systems.
• Experience of developing effective partnerships with commissioners and external stakeholders.
• Excellent leadership, communication and influencing skills.
• The ability to analyse data, identify issues and drive improvements.
• A commitment to safeguarding, equality, diversity and inclusion.
• A recognised qualification in health, social care or management, or willingness to work towards one.

This is an opportunity to join a supportive and ambitious leadership team and make a real difference to communities across Liverpool.

What we'll give you:

• 25 days annual leave (+ bank holidays), rising with length of service
• A paid weekly Wellness Hour and access to our Wellness Hub and Employee Assistance Programme
• Contributory pension scheme
• A wide range of lifestyle and wellbeing benefits & retail discounts
• A warm, inclusive and supportive team culture
• Outstanding training, learning and career-progression pathways
• Our Refer-a-Friend scheme

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK

A note about using AI in your application

AI can be a really helpful tool when putting together your application, and we're happy for you to use it.

However, what we're most interested in is you.

We want to understand your experiences, achievements and strengths, so please make sure your application reflects your own story and clearly shows how you meet the essential criteria and the impact you've made in previous roles.

There's no need to write in a particular style. The strongest applications are those that are authentic, specific and clearly demonstrate your skills, experience and potential. We look forward to learning more about you.

Salary Range (pro rata if part time)

CGL points 48 to 51 (£54,663.24 - £58,077.77)

ILW / OLW /Fringe

N/A - Outside London Weighting Area

Zac McMaster | [e-mail] | 07771841618

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.