Service Manager

Change Grow Live; Tees Valley; On-site; Confidential; Full time

Benefits offered by this job

Annual leave

Wellness hour

Pension

Discounts

Training

Refer-a-Friend

Job summary

Change Grow Live seeks a Service Manager for the Stockton service to provide senior leadership across a complex, multi-disciplinary system. You will guide strategic and operational delivery with clinicians, leaders and partners, ensuring safe, inclusive and high-quality care.

The role requires values-driven leadership, compassion and the ability to navigate challenging environments. This senior role involves governance, performance oversight, and building strong stakeholder relationships to

Qualifications

• Significant experience managing community, criminal-justice or substance-misuse services.
• Track record of delivering high-quality services across diverse or complex localities.
• Experience leading multi-site hubs or service models.
• Strong capability in change management and collaborative leadership.

Responsibilities

• Lead the strategic and operational delivery of the Stockton service, collaborating with clinicians, team leaders and wider partners.
• Shape and strengthen partnerships, ensuring transparent communication and shared accountability.
• Provide values-driven leadership that nurtures learning, belonging and professional development.
• Champion safeguarding excellence for children, young people and adults.
• Drive governance, performance and quality frameworks to ensure meaningful, life-changing support.

Skills

Change management

Leadership

Partnership working

Data systems

Budget management

Job description

Overview

The most remarkable people share one simple quality: They care. At Change Grow Live Stockton, we believe that people thrive when they feel safe, supported and valued. Every day, our teams work alongside individuals, families and communities facing some of life's most complex challenges - combining compassion with evidence-based practice and a steadfast belief in people's potential to change. We don't offer one-size-fits-all solutions.

We listen. We learn. We respond. Our approach is rooted in trauma-informed, person-centred care, shaped by lived experience and delivered through strong partnerships across health, social care and community systems. Guided by our values - be open, be compassionate, be bold - and our Thrive people strategy, we are committed to:

• Creating the conditions for success for people who work and volunteer with us
• Working together to deliver high-quality, evidence-led services
• Fostering belonging, inclusion and psychological safety so everyone can do their best work

We are excited to offer an opportunity for a Service Manager to lead our Stockton service, playing a pivotal role in shaping safe, effective and inclusive care across the borough. This is a senior leadership role within a complex, multi-disciplinary system. You will provide clear strategic and operational leadership, working closely with clinicians, team leaders, shared-care partners, community pharmacies and wider system partners to deliver excellent outcomes for people who access our services.

Hours: 37.5 per week

Salary: Stockton

Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

Responsibilities

You will:

• Lead and develop a high-performing, values-led service
• Champion quality, safety and continuous improvement
• Embed learning, reflective practice and staff development
• Build strong, trusted partnerships across Stockton's health and care system
• Ensure equitable access, visibility and responsiveness across diverse communities

As the CQC Registered Manager, you will hold responsibility for governance, performance, risk and regulatory compliance - creating clarity, accountability and the conditions for your teams to thrive.

This role is ideal for a leader who:

• Is values-driven and people-centred
• Leads with compassion, curiosity and confidence
• Thrives in complexity and system leadership
• Believes that great outcomes for people start with supported, empowered teams

Responsibilities:

What you'll lead and deliver:

• Lead the strategic and operational delivery of the Stockton service, collaborating closely with clinicians, team leaders and wider partners.
• Shape and strengthen partnerships, ensuring transparent communication, shared accountability and impactful outcomes.
• Provide values-driven leadership that nurtures learning, belonging and professional development across your team.
• Champion safeguarding excellence for children, young people and adults.
• Build positive, constructive and supportive relationships with internal and external partners.
• Drive governance, performance and quality frameworks to ensure the service consistently delivers meaningful, life-changing support.

What you'll bring:

• Significant experience managing community, criminal-justice or substance-misuse services.
• A track record of delivering high-quality services across diverse or complex localities.
• Experience establishing or leading multi-site hubs or service models.
• Confident oversight of contracted services, delivery systems and partnership arrangements.
• Strong capability in change management and collaborative leadership.
• Skilled senior-level partnership working and relationship building.
• Robust knowledge of performance frameworks, data systems and quality processes.
• Proven management of budgets over £2 million.

What we’ll give you:

• 25 days annual leave (+ bank holidays), rising with length of service
• A paid weekly Wellness Hour and access to our Wellness Hub and Employee Assistance Programme
• Contributory pension scheme
• A wide range of lifestyle and wellbeing benefits & retail discounts
• A warm, inclusive and supportive team culture
• Outstanding training, learning and career-progression pathways
• Our Refer-a-Friend scheme

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK

A note about using AI in your application

AI can be a really helpful tool when putting together your application, and we're happy for you to use it.

However, what we're most interested in is you.

We want to understand your experiences, achievements and strengths, so please make sure your application reflects your own story and clearly shows how you meet the essential criteria and the impact you've made in previous roles.

There's no need to write in a particular style. The strongest applications are those that are authentic, specific and clearly demonstrate your skills, experience and potential. We look forward to learning more about you.

Salary Range (pro rata if part time)

CGL points 46 to 51 (£52,379.50 - £58,077.77)

ILW / OLW /Fringe

N/A - Outside London Weighting Area

If you have any questions or concerns on this opportunity that you would like to talk through please contact us using the below details:

Lucy Harrison | [e-mail]

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.