Service Manager

XtremeStrategySource; Knaresborough; On-site; GBP 45,000 - 65,000; Full time

Job summary

Join a leading automotive retailer as a Service Manager at Vertu Vauxhall Knaresbrough. This role offers a competitive salary of £45,000, with OTE of £65,000, alongside extensive company benefits including 25 days holiday, a company car, and opportunities for professional development.

Benefits

Company Car

25 Days Holiday plus Bank Holidays

Access to Rewards Platform

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity & Paternity

Qualifications

• Proven track record as a Service Manager.
• Experience in similar roles with demonstrable results in customer service and profitability.

Responsibilities

• Lead implementation of processes exceeding customer satisfaction standards.
• Monitor departmental costs and ensure quality service.
• Oversee team performance and conduct reviews.

Skills

Leadership

People Management

Organizational Skills

Communication

Job description

Vertu Vauxhall Knaresbrough

Are you an experienced Service Manager looking for an excellent opportunity to join one of the largest Motor Retailers within the UK? Then here at Vertu Vauxhall Knaresbrough we have the perfect role for you.

Now’s the Time to Join Vertu Motors – Representing the Future of Vauxhall!
If you're looking for a company with a clear growth strategy and real career progression, Vertu Motors is the place to be. We’re proud to represent Vauxhall—one of the UK’s most trusted and forward-thinking automotive brands, known for its innovation, affordability, and strong customer loyalty.

We’re offering a £45,000 basic salary with an OTE of £65,000, plus a fantastic range of company benefits including a company car, 25 days holiday plus bank holidays, preferential service rates, and access to Dale Carnegie training to support your personal and professional development

Key Responsibilities:

• Lead the implementation and continuous improvement of processes to consistently exceed manufacturer national averages in customer satisfaction.
• Monitor and manage departmental costs in alignment with the business plan, ensuring high standards of quality and customer service are maintained.
• Ensure accurate and consistent collection of customer data in accordance with Group policies and compliance standards.
• Uphold and enforce manufacturer guidelines and standards at all times.
• Maintain a safe, compliant, and well-organized working environment for all team members.
• Oversee and evaluate team performance, providing guidance and support to drive individual and collective success.

The ideal candidate will be able to demonstrate a successful track record within the role, you must have previous experience within a similar role. You will be able to clearly demonstrate your ability to generate impressive results by increasing performance, profitability and operating efficiency. You must have strong leadership and people management skills as your primary focus, to lead your team to deliver their business objectives.

You will be expected to drive the business forward and maximise customer satisfaction whilst motivating and managing the whole team. You will be able to demonstrate that you share our company values as well as, strong communication and organisational skills.

We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:

• 25 days holiday rising with length of service plus bank holidays
• Access to our online rewards platform giving you cash back and discounts for multiple retailers
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme
• Pension
• Enhanced Maternity & Paternity

If this is the right opportunity for you to take the next step in your career, then apply to join us today!

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