Service Manager

Northern Healthcare Ltd; Hull and East Yorkshire; On-site; GBP 35,000 - 42,000; Full time

Job summary

Northern Healthcare in Hull is seeking a Service Unit Manager to lead a staffed unit, ensuring economical service delivery and responsive tenant care.

You will coordinate care pathways, provide out‑of‑hours cover, and oversee staff supervision, training and compliance with CQC standards. UK registration is required and a DBS check will be completed.

Qualifications

• RMN or Occupational Therapist with experience in a similar setting.
• UK registration is required.
• DBS (Disclosure and Barring Service) check required.

Responsibilities

• Assess and manage tenant care and care pathways.
• Provide out-of-hours cover.
• Lead staff meetings and promote open discussion on practice.
• Supervise staff through appraisals and training.
• Ensure staff compliance with legal and CQC framework.
• Recruit and manage staff recruitment processes.
• Oversee health and safety, audits, and maintenance.
• Manage unit finances including petty cash and wages.
• Develop community links and service enhancements.

Skills

RMN

Occupational Therapist

Job description

Due to organisational expansion, opportunities have arisen within Northern Healthcare for a Service Unit Manager in Hull. You will be responsible for the delivery of a service which is both economically viable, managing available resources effectively as well as engaging with and meeting the needs of our tenants and staff.

Ideally you must be an RMN or Occupational Therapist with experience in a similar setting.

Duties will include but not limited to:

• Assessment and management of tenant care
• Management of care pathway
• Will provide out of hours cover
• Ensure regular staff meetings are convened and maintain an atmosphere where staff can contribute their views on practice and development in an open and constructive manner
• Ensure the support of staff through supervision, appraisals and training in order to allow them to work effectively
• Ensure staff are compliant with legal and CQC framework
• Identify and pro-actively address any failure in performance by staff
• Assume key role in recruitment of staff
• Supervise and manage sickness and absence of employees
• Manage and oversee ongoing training internally and externally
• Ensure incident management is complete to the highest standard
• Manage and govern overall health and safety , conduct audits and sustain business contingency plans. building and grounds and manage maintenance
• Uphold maintenance of building through PAT Testing, regular inspections and schedules maintenance and repairs as required-
• Ensure compliance with tenancy agreements
• Management of finances of the unit and individuals including petty cash, housing benefit, budget, financial returns, resident finance, procurement, expenses and wages sign off.
• Promote the aims and objectives of NH through liaison with statutory and voluntary agencies
• Develop and maintain good working relations with relevant agencies, keeping abreast of developments in local policy and services
• Develop local community links with a view to identifying opportunities for service enhancement and promoting a better understanding of mental health issues
• An ability to build a warm rapport with residents and their families
• Identifying business development potential and acting upon opportunities to secure referrals.
• Attend regular supervision with line manager
• Take part in training as required
• Actively review own performance and development needs to assist personal growth and the development of the service
• Every member of staff at NH is expected to show respect to their colleagues and residents. You must understand and adhere to NH's values at work; they are also expected to work collegially and to support all the teams with which they residents have contact in achieving NH's objectives.
• Any other duty as required by the board appropriate to the post.
• Have knowledge, understanding and experience of CQC requirements and clinical governance

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration.

£35,000 - £42,000 per year depending on experience/qualifications