Service Manager

Pybus Recruitment; Greater London; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

33 days annual leave

Leave purchase & sale

Pension scheme

Life assurance

Staff vehicle purchase

Discounts on servicing and parts

Volunteer day per year

Cycle to Work

Employee discounts

Job summary

Pybus Recruitment is seeking a Service Manager for a customer-focused automotive dealership in Greater London. The role supports the Aftersales Manager in daily service department operations, striving to deliver exceptional customer service and strong performance.

You will motivate and develop the team, maximise efficiency, and ensure a first-class customer experience, with flexible working considered where possible. All offers are subject to checks.

Qualifications

• Experience in a main dealer environment.
• Proven leadership of customer-facing automotive teams.
• Strong understanding of aftersales operations.
• Self-motivated, committed and results-driven.
• Ability to drive team development and performance.

Responsibilities

• Support the Aftersales Manager in the day-to-day running of the Service Department.
• Help deliver exceptional customer service and outstanding operational performance.
• Motivate and develop the team, maximise departmental efficiency.
• Ensure customers receive a first-class experience.
• Contribute to a forward-thinking automotive business and ongoing training opportunities.

Skills

Team leadership

Customer service

Aftersales operations

Main dealer experience

Job description

We currently have a fantastic opportunity for an Service Manager to join a successful and customer-focused dealership operation. This is an excellent opportunity for an experienced automotive professional looking to take the next step in their career.

As Service Manager, you will support the Aftersales Manager in the day-to-day running of the Service Department, helping to deliver exceptional customer service and outstanding operational performance. You will play a key role in motivating and developing the team, maximising departmental efficiency, and ensuring customers receive a first-class experience.

Why Apply?

This role offers genuine career development opportunities, ongoing training, and the chance to be part of a forward-thinking automotive business. You'll be joining a team that values commitment, professionalism, and excellent customer service, while providing a supportive environment for career progression.

Diversity & Inclusion

Our client is committed to creating an inclusive workplace where everyone is treated with dignity and respect. Applications are welcomed from all backgrounds, and reasonable adjustments can be made throughout the recruitment process to support individual needs.

Flexible Working

Flexible working requests will be considered wherever operationally possible, and applicants are encouraged to discuss any specific requirements during the recruitment process.

All offers of employment are subject to satisfactory background and reference checks.

Requirements

About You

• Have you gained experience within a main dealer environment?
• Are you self-motivated, committed, and results-driven?
• Do you have a strong understanding of automotive aftersales operations?
• Have you successfully led and developed teams, with a proven track record of achieving results?
• Do you have experience managing a team in a customer-facing automotive environment?

What's on Offer?

In addition to a competitive salary, the successful candidate will benefit from:

• 33 days annual leave, including bank holidays
• Annual leave purchase and sale scheme
• Pension scheme and life assurance
• Staff vehicle purchase scheme
• Discounts on servicing, repairs, and parts
• One paid volunteering day per year for a charity of your choice
• Cycle to Work scheme
• Access to a wide range of employee discounts and benefits